Every Customer A Fan
Jim Penman
This is the story of Jim’s Group, as told by its founder. An account of how a $24 business became one of the world’s largest franchise chains, with over 4,300 Franchisees (and rising). It is an unusually frank and honest account, showing the human weaknesses and mistakes as well as the successes.
This is a very different guide to business success, drawn not only from Jim’s experience but the lessons he has drawn from contact with thousands of successful (and some less successful) Franchisees and Franchisors. It is a business story that says little or nothing about business plans and corporate structures, but a great deal about character and attitude. And always, about the need to put the customer first.
Duration - 6h 27m.
Author - Jim Penman.
Narrator - Les Horovitz.
Published Date - Sunday, 22 January 2023.
Copyright - © 2021 Jim Penman ©.
Location:
United States
Description:
This is the story of Jim’s Group, as told by its founder. An account of how a $24 business became one of the world’s largest franchise chains, with over 4,300 Franchisees (and rising). It is an unusually frank and honest account, showing the human weaknesses and mistakes as well as the successes. This is a very different guide to business success, drawn not only from Jim’s experience but the lessons he has drawn from contact with thousands of successful (and some less successful) Franchisees and Franchisors. It is a business story that says little or nothing about business plans and corporate structures, but a great deal about character and attitude. And always, about the need to put the customer first. Duration - 6h 27m. Author - Jim Penman. Narrator - Les Horovitz. Published Date - Sunday, 22 January 2023. Copyright - © 2021 Jim Penman ©.
Language:
English
Opening Credits
Duration:00:00:12
002 every customer a fan jim's group values
Duration:00:00:19
003 every customer a fan introduction 1
Duration:00:02:47
004 every customer a fan ch 1
Duration:00:30:33
005 every customer a fan ch 2
Duration:00:11:36
006 every customer a fan ch 3
Duration:00:13:51
007 every customer a fan ch 4
Duration:00:30:57
008 every customer a fan ch 5
Duration:00:10:40
009 every customer a fan ch 6
Duration:00:08:23
010 every customer a fan ch 7
Duration:00:13:43
011 every customer a fan ch 8
Duration:00:15:26
012 every customer a fan ch 9
Duration:00:12:36
013 every customer a fan ch 10
Duration:00:37:04
014 every customer a fan ch 11
Duration:00:27:56
015 every customer a fan ch 12
Duration:00:09:52
016 every customer a fan ch 13
Duration:00:24:26
017 every customer a fan ch 14
Duration:00:24:27
018 every customer a fan ch 15
Duration:00:13:38
019 every customer a fan ch 16
Duration:00:19:33
020 every customer a fan ch 17
Duration:00:35:08
021 every customer a fan ch 18
Duration:00:12:45
022 every customer a fan ch 19
Duration:00:14:47
023 every customer a fan ch 20
Duration:00:16:33
Ending Credits
Duration:00:00:33