Customer Service for Beginners
T J Alistair
Not sure how to speak with people on the phone or face to face? Have problems dealing with difficult customers?
If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to read Customer Service for Beginners!
People come back to businesses that provide them with a quality experience and excellent customer service, and they avoid the employees and places that don’t. Great customer service will keep your clients happy while building your skill set.
If your goal is to be more self-assured, professional, and confident in your interactions with customers and clients, then you need to learn the basic principles of providing great service.
Be a star while providing five-star service!
Great service is not a mystery. It is not complicated. It is easy to learn and implement right away, even if you are in an entry-level position.
Inside Customer Service for Beginners, you will discover how to:
Empathize with your customerDeliver five-star customer service…And master many other important skills. Your customers will appreciate you, and so will your employer!
A small step can lead to big results, so start your journey of growth by getting Customer Service for Beginners today!
Duration - 11h 45m.
Author - T J Alistair.
Narrator - Belinda Washington.
Published Date - Friday, 13 January 2023.
Copyright - © 2022 Tanii Trading Pty Ltd ©.
Location:
United States
Description:
Not sure how to speak with people on the phone or face to face? Have problems dealing with difficult customers? If you want to feel more satisfied at work, stand out as a valuable employee, and learn five-star customer service skills that will help you shine, then you want to read Customer Service for Beginners! People come back to businesses that provide them with a quality experience and excellent customer service, and they avoid the employees and places that don’t. Great customer service will keep your clients happy while building your skill set. If your goal is to be more self-assured, professional, and confident in your interactions with customers and clients, then you need to learn the basic principles of providing great service. Be a star while providing five-star service! Great service is not a mystery. It is not complicated. It is easy to learn and implement right away, even if you are in an entry-level position. Inside Customer Service for Beginners, you will discover how to: Empathize with your customerDeliver five-star customer service…And master many other important skills. Your customers will appreciate you, and so will your employer! A small step can lead to big results, so start your journey of growth by getting Customer Service for Beginners today! Duration - 11h 45m. Author - T J Alistair. Narrator - Belinda Washington. Published Date - Friday, 13 January 2023. Copyright - © 2022 Tanii Trading Pty Ltd ©.
Language:
English
Opening Credits
Duration:00:08:14
Introduction
Duration:03:58:55
Chapter 1: Why Customer Service is Important
Duration:12:30:23
Chapter 2: Identifying Substandard Customer Service
Duration:18:42:27
Chapter 3: The Basics -- Crucial Skills for Customer Service
Duration:17:26:27
Chapter 4: Communicating with Customers
Duration:24:21:39
Chapter 5: Communicating Through Body Language
Duration:15:11:53
Chapter 6: Five Star Customer Service Skills
Duration:16:27:11
Chapter 7: Dealing With Difficult Customers
Duration:17:45:56
Chapter 8: Managing in Busy Times
Duration:16:52:49
Chapter 9: Efficient Problem Solving
Duration:15:09:37
Chapter 10: Customer Service Cheat Sheet
Duration:18:00:26
Conclusion
Duration:02:22:14
About the Author
Duration:00:28:09
Ending Credits
Duration:00:19:31