I'll Be Back
Shep Hyken
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers.
Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition.
In I’ll Be Back you will learn…
This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!”
Duration - 4h 41m.
Author - Shep Hyken.
Narrator - Shep Hyken.
Published Date - Sunday, 22 January 2023.
Copyright - © 2021 Shep Hyken ©.
Location:
United States
Description:
How do you build a business that thrives during good times and bad? Is there a strategy that can set up your company up for success, no matter what curveballs the world may throw your way? There is: Turn customers into repeat customers, and turn repeat customers into loyal customers. Renowned customer service and experience expert Shep Hyken maintains that delivering an amazing customer service experience that keeps customers coming back for more is everyone’s job. Customer service is not a department. It’s not just for people on the front lines. It’s the responsibility of everyone in the organization, from the CEO or owner of a business to the most recently hired employee. It’s the result of a customer-focused philosophy that must be baked into the culture. And it is what separates you from your competition. In I’ll Be Back you will learn… This book includes the must-have tools, tactics and strategies you need to get your customers to say, “I’ll be back!” Duration - 4h 41m. Author - Shep Hyken. Narrator - Shep Hyken. Published Date - Sunday, 22 January 2023. Copyright - © 2021 Shep Hyken ©.
Language:
English
Opening Credits
Duration:00:00:09
02 i'll be back get ready what will i learn
Duration:00:15:46
03 i'll be back chapter 1 the arnie
Duration:00:09:44
04 i'll be back chapter 2 the most important measurement in business
Duration:00:20:57
05 i'll be back chapter 3 foundational concepts
Duration:00:10:19
06 i'll be back chapter 4 the culture challenge
Duration:00:21:23
07 i'll be back chapter 5 nothing has changed in customer service
Duration:00:12:57
08 i'll be back chapter 6 want to be amazing
Duration:00:14:13
09 i'll be back chapter 7 the shortest customer service speech in history
Duration:00:11:21
10 i'll be back chapter 8 how to create customer loyalty
Duration:00:20:11
11 i'll be back chapter 9 where everbody knows your name
Duration:00:20:08
12 i'll be back chapter 10 what do you stand for
Duration:00:24:02
13 i'll be back chapter 11 self service
Duration:00:18:22
14 i'll be back chapter 12 no friction please
Duration:00:18:17
15 i'll be back chapter 13 you can't automate a relationship
Duration:00:22:50
16 i'll be back chapter 14 you're terminated
Duration:00:18:55
17 i'll be back chapter 15 where the rubber meets the road
Duration:00:18:23
18 i'll be back epilogue i want you to come back
Duration:00:03:36
Closing Credits
Duration:00:00:17