HVAC School - For Techs, By Techs

Chris Hughes and Steve Rogers from The Energy Conservatory discuss TEC's TrueFlow technology and its crucial role in predicting airflow issues in the sales process, particularly for heat pump retrofits. They explain how the TrueFlow app helps contractors accurately measure both static pressure and airflow in existing systems, enabling them to predict whether proposed equipment changes will work effectively. This is especially vital when considering the growing trend of replacing gas furnaces with heat pumps, as the airflow requirements can differ significantly. The conversation delves into a detailed example of replacing an 80% efficient 48,000 BTU furnace with a heat pump. They demonstrate how the airflow requirement would nearly double from 652 CFM to 1,200 CFM, potentially causing the static pressure to quadruple due to Fan Law 2 principles. This dramatic increase could lead to significant performance issues if not properly addressed during the system design phase. The experts emphasize that using TrueFlow during the sales process allows contractors to identify potential problems and necessary modifications before installation rather than discovering issues during callbacks. The discussion also covers the ideal workflow for system assessment and sales, starting with customer comfort evaluation and proper load calculations. It's important to reduce loads through envelope improvements when possible, particularly in cold climates where heat pump retrofits are becoming more common. Proper system sizing often means going smaller rather than larger, contrary to common industry practices, and the worst HVAC systems are often found in expensive custom homes rather than tract housing. Key Topics Covered: Check out TEC's YouTube channel at https://www.youtube.com/@energyconservatory, and you can visit TEC's website at https://energyconservatory.com/. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short podcast episode, Bryan and Mike from DITEK talk about what to do in tricky electrical scenarios, such as when the MCA is 27 and you have a 50A breaker. When you size an HVAC system for compatibility with voltage monitors, like the DITEK Kool Guard, you need to pay attention to the MCA (minimum circuit ampacity), which should not be confused with MOCP (maximum overcurrent protection or breaker size). As long as the MCA is 40 amps or lower, you can attach the HVAC condenser to the Kool Guard. The KG2 also accepts wire sizes up to 6 AWG. The Kool Guard is NOT a source of overcurrent protection; it is a voltage monitor rated for carrying current, which means ratings will be in MCA, not MOCP. MOCP is designed to deal with high starting amps and lets users know the maximum allowable current for a circuit so that it can trip properly when that current is exceeded. According to Section 440 of the National Electrical Code (NEC), motors with internal overload protection allow for a difference between the MCA and MOCP. You may find higher MOCPs on inverter-driven systems. Learn more about DITEK at https://www.diteksurgeprotection.com/. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Bryan discusses surge protection devices (SPDs) with Mike from DITEK, focusing on practical applications for HVAC contractors and how to provide value to clients. Mike emphasizes that surge protection is essential for modern HVAC systems, particularly given that they are typically the most expensive appliance in a home and increasingly rely on sophisticated electronic components like variable-speed compressors and inverter boards. The conversation delves into installation best practices, with a detailed discussion of proper wiring techniques for SPDs. Mike explains that surge protectors should be installed in parallel with the circuit, typically at the disconnect, and addresses common concerns about double-tapping lugs and ground connections. He emphasizes the importance of keeping wire lengths as short as possible and provides guidance for installations both with dedicated disconnects and panel-direct connections. A significant portion of the episode focuses on DITEK's Kool Guard (KG2) product, which represents an evolution in HVAC protection by combining surge protection with voltage monitoring. Mike explains how modern HVAC equipment, particularly inverter-driven systems, is increasingly sensitive to both over-voltage and under-voltage conditions. The Kool Guard monitors voltage on each phase independently and provides visual indication of fault conditions through LED indicators, making it easier for homeowners to identify potential issues without opening electrical enclosures. Key Topics Covered: · Why every modern HVAC system needs surge protection · Installation locations and proper wiring techniques for SPDs · The difference between line-side and load-side installation · Ground connection best practices · How to protect both condensers and air handlers · The evolution from basic surge protection to voltage monitoring · The importance of voltage monitoring for modern inverter-driven equipment · How Kool Guard monitors voltage phase-to-ground vs line-to-line · Common power quality issues beyond lightning strikes · How to discuss surge protection with customers · The limitations of utility-provided surge protection · The impact of aging power infrastructure on power quality · The advantages of USA-made surge protection products · How voltage monitoring prevents damage from brownouts and over-voltage conditions · The pre-programmed voltage protection ranges in Kool Guard · Visual indication features for fault conditions Learn more about DITEK at https://www.diteksurgeprotection.com/. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short episode, Bryan clears up the confusion behind pumping vs. compression. Pumping is usually associated with liquid. Liquid, like vapor, is a fluid, but it's a lot denser and is essentially incompressible because the molecules are close together. Liquid volume varies based on temperature and density, but we can't squish the molecules together. That's why compressors with very little axial and radial compliance fail when flooded; they can't compress the liquid. A circulator pump in a hydronic system is an example of a pump that pushes liquid along, but the pressure difference across the pump is minimal compared to that of a compressor; the same is true of liquid vs. vapor CO2. However, vapor molecules are far apart and can be squished together to take up a smaller volume. That's why vapor can go through compressors, which take a fluid of one volume and apply pressure to shrink it to a smaller volume, raising the temperature in the process. Pneumatics, as opposed to hydraulics, utilize compression to move vapor around in a circuit. Recovery machines need to be able to compress vapor refrigerant and pump liquid into the recovery tank. Compressors and pumps can either be positive displacement or non-positive displacement systems. A positive displacement system creates a trap and forces a fixed amount of fluid through a system, like a scroll compressor or a circulator pump. Refrigerant volumes may vary because vapor density varies with temperature and pressure (the volume flow is the same, but the mass flow varies). A condensing fan motor, on the other hand, is dynamic and varies the volume of air it moves in response to pressure, as the mechanism relies on velocity and kinetic energy to move air. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Trevor Matthews returns to the HVAC School Podcast to discuss building tech confidence and personal growth in the HVAC and refrigeration industry. The conversation explores the transformative power of self-investment, continuous learning, and maintaining a positive mindset. Trevor shares his personal journey from a hesitant technician to a successful business owner, highlighting the importance of pushing beyond comfort zones and embracing continuous improvement. Some fundamental mindset shifts are necessary for professional development. Trevor candidly discusses his early career struggles, including his initial fear of public speaking and technical challenges. He emphasizes that confidence isn't something that happens overnight but is built through consistent effort, studying, and maintaining a willingness to learn. The key to the growth mindset is to focus on personal progress instead of comparing your achievements to those of others, and it's a perspective that can dramatically impact professional and personal growth. Self-investment consists of dedicating time to learning, staying physically and mentally healthy, and maintaining a positive attitude, and it can open up unprecedented opportunities. Many technicians have transformed their careers by adopting a growth mindset, continuously seeking knowledge, and being willing to step outside their comfort zones. Key Topics Covered: Recommended Resources Mentioned: Check out Refrigeration Mentor at https://refrigerationmentor.com/ or email Trevor at trevor@refrigerationmentor.com. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short podcast episode, Bryan talks about the CPS Molecular Transformator and what it does. The Molecular Transformator is a version of a tube-in-shell heat exchanger, which is a method of exchanging heat from one fluid medium to another fluid medium. Tubes containing a fluid pass through a shell containing water or glycol, and there is a heat exchange between that secondary fluid and the fluid being circulated in the tubes. In a Molecular Transformator, the fluid being circulated is recovered refrigerant, and the secondary fluid is water (in a bucket), which absorbs heat from the refrigerant and cools it down to make sure that the refrigerant enters the recovery tank as a liquid. Refrigerant recovery machines have condensers inside of them, but they are quite small and don't hold a lot of refrigerant by design; many recovery machines use microchannel coils. A lot of the time, the refrigerant leaving a recovery machine is a liquid-vapor mix and too high-temperature; a lot of people run a hose over the tank or put it in a bucket of ice. The "Molecular Transformator" tries to settle the vapor molecules down into a liquid; it transforms the vapor molecules using the same mechanism of a shell-in-tube heat exchanger. The main issue is that there will be leftover refrigerant in the Molecular Transformator after recovery. However, you can mitigate this problem with ball valves and proper purging. Do so responsibly to avoid venting refrigerant. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this enlightening episode, we sit down with Mike, a 20-year veteran from DITEK, a leading American manufacturer of surge protection devices based in Largo, Florida. The conversation begins with a brief discussion about recent hurricane impacts in the Tampa Bay area, where DITEK maintains its 65,000-square-foot manufacturing facility. Mike shares how the company, despite facing challenging weather conditions, continued its operations and maintained its commitment to American manufacturing. The bulk of the discussion centers around surge protection technology and its critical importance in protecting HVAC systems and other electronic equipment. Mike provides an excellent analogy, comparing surge protectors to pressure relief valves for electrical systems. He explains how Metal Oxide Varistors (MOVs) work as semiconductors that create low impedance paths to ground when voltage exceeds certain thresholds. The conversation delves into the evolution of MOV technology, particularly the development of thermally protected MOVs that provide enhanced safety features. The episode also addresses common misconceptions about surge protection, particularly the belief that surge protectors are primarily for lightning protection. Mike explains that while lightning strikes are a concern, especially in areas like Florida, approximately 65% of surges actually originate from within facilities themselves, often from equipment cycling on and off or other power quality issues. He emphasizes the importance of proper installation, particularly regarding ground connections and lead lengths, noting that every six inches of wire length can add about 100 volts to the clamping voltage of the device. Key Topics Covered: Learn more about DITEK at https://www.diteksurgeprotection.com/. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Bryan answers a listener-submitted question: "Am I toxic for caring?" He gives advice on how to maintain professional relationships while still maintaining very high standards of quality for your own work. Having high standards is great, but it can be frustrating when you perceive coworkers as having lower standards than you. A poor-quality end product is fairly objective, but other ways of judging coworkers' standards are a lot more subjective and may vary by culture, and we end up judging the person rather than the work. While we should care about the objective outcomes of a job, we want to challenge ourselves when we start comparing others' work to our own unfavorably. Judging others' work isn't inherently bad or "toxic," but it has to be controlled and done in service of something greater. When we confront others or judge their work, we need to make sure it comes from a place of professional pride (rather than personal pride) and personal humility. As tradespeople, we don't always do the best work, either. In some mission-critical applications, we need to rely on workarounds to get a quick outcome. In those situations, it's a lot more important to be honest about what we're doing and the value we promise. When we find opportunities for our colleagues to do things better, we can offer advice in service of the job and allow the other person to take it or leave it; we don't get to decide that for others. We also have to acknowledge that people have different natural inclinations, and we'd be wise to respect those differences. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Ruchir Shah joins the podcast to share his journey into HVAC education technology and the founding of SkillCat, a comprehensive training platform for skilled trades. As a five-time entrepreneur in educational technology, Ruchir's path to HVAC was influenced by his earlier work studying the BP oil spill and developing training solutions for oil and gas workers. When COVID-19 hit and many skilled workers found themselves displaced, he recognized a broader pattern of declining income for blue-collar workers over the past 50 years, which led to the creation of SkillCat. The discussion delves into SkillCat's innovative approach to EPA 608 certification, making it more accessible and affordable at just $10 per month. Their platform uses phone-based testing with built-in security measures, achieving a 97-98% pass rate through comprehensive training. This system addresses traditional barriers like high costs, scheduling difficulties, and low pass rates that have historically made it challenging for people to enter the HVAC field. SkillCat and HVAC School have started a partnership. This collaboration aims to transform HVAC School's extensive content library into structured, accredited courses within the SkillCat platform. The partnership represents a marriage of HVAC School's technical expertise and industry insights with SkillCat's educational technology capabilities, making high-quality HVAC training more accessible and organized for both individual technicians and contracting companies. Key Topics Covered: You can learn more about SkillCat by searching for it in the Google Play Store (Android) or App Store (iOS), or you can visit their website at https://www.skillcatapp.com/. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short Q&A podcast, Bryan answers a listener-submitted question about apps for doing proper loads. Fred specifically asks about apps or charts that can help an HVAC contractor determine the insulation value of a home without assuming numbers or drilling into walls during load calculations. Load calculations account for all the ways that BTUs can enter or leave a home: conduction, convection, and radiation. Insulation prevents heat transfer via conduction, so it's important to the load calculation process. High-end HVAC design software like Wrightsoft and Kwik Model 3D will have these features built into them (based on the age and location of the home). ASHRAE's handbook also has tables and data with R-values and U-factors to help you out with Manual J load calculations. RED Calc is an app that allows you to calculate a wall's R-value with measurements, including surface and air temperatures indoors and outdoors. This RED Calc software is available through the U.S. Department of Energy, as is REScheck. The DOE insulation fact sheet is also quite valuable, as are The Engineering Toolbox and materials straight from the insulation manufacturers. The best way to get a comprehensive load calculation is to have a lot of tribal knowledge about how houses are built in your area, analyze energy bills, and combine tools like RED Calc with building performance tests. RED Calc is available through the U.S. DOE at https://basc.pnnl.gov/redcalc. REScheck is available at https://www.energycodes.gov/rescheck. ASHRAE's resources are available at https://ashrae.org/technical-resources. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Bryan sits down with Jim Bergmann at the NCI Summit in Asheville, North Carolina, to discuss the latest developments in HVAC technology, training, and industry trends. The discussion delves into the evolution of MeasureQuick 3.0, highlighting the shift back to a more technician-centric approach. Jim explains how they've redesigned the software to put gauges front and center and implemented an AI-driven system to guide technicians through the process step-by-step. This renewed focus on the end-user experience aims to make the product more valuable for technicians and, in turn, more likely to be adopted as part of standard operating procedures in HVAC companies. Jim and Bryan also explore the importance of understanding HVAC history and fundamentals. They discuss how revisiting old engineering books can provide valuable insights into the core principles of the industry, often explained in more accessible terms than modern textbooks. This approach to learning, combining practical experience with theoretical knowledge, is something both Jim and Bryan advocate for in technician training and development. The conversation then shifts to the challenges and opportunities in the HVAC industry, particularly in light of the push for electrification and the adoption of heat pump technology. Jim emphasizes the critical need for proper evacuation techniques and moisture removal in systems, especially for cold-climate heat pumps. He stresses the importance of standardized processes and documentation to ensure consistent quality in installations and maintenance. Topics covered in the podcast: Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short podcast episode, Bryan answers a listener-submitted question about an HVAC system that won't dehumidify. This question was submitted by a homeowner with a Carrier heat pump with an attic air handler that cools but won't dehumidify on the hottest days of summer. One of the past companies that serviced the system added charge, but the problem wasn't resolved. This case doesn't seem to be a sizing issue, as the insufficient dehumidification is happening on the hottest days. Normally, sizing issues happen during the edge seasons when temperatures aren't as high as in the summer, but the dew points are still high. Bryan's first recommendation is to use measureQuick to evaluate the delivered capacity and determine the sensible heat ratio (SHR) by comparing sensible BTUs to latent BTUs. High SHRs are associated with less effective dehumidification and more effective sensible BTU removal. Then, we have to determine that airflow is properly dialed in. Typically, lower fan speeds are associated with better dehumidification; 350 CFM per ton is typical of humid climates. In the case of two-speed or variable-speed equipment, we should verify that it is staging up and down properly. On the ventilation side, a duct leakage test is recommended. Proper use of exhaust ventilation, like bath fans and kitchen exhaust, is also critical. Structural leakage and MAD-AIR are also worth checking if a company can measure those, though those are premium services that are usually more expensive. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

Bryan Orr and Steve Rogers dive deep into measuring power consumption in HVAC blower motors, particularly focusing on the differences between PSC (Permanent Split Capacitor) and ECM (Electronically Commutated Motor) technologies. The discussion stems from a question raised at an educators' conference about the accuracy of clamp-on meters in measuring blower motor watt draw, as specified in the ACCA Standard 310. Steve shares insights from extensive testing conducted with different types of motors and power meters. The tests compared PSC motors with constant torque and constant airflow ECM motors across various static pressure conditions. One key finding was that two out of three field-available clamp-on meters tested were capable of accurately measuring true power at levels expected in residential blower motors. However, one meter showed significant inaccuracy at low power levels, highlighting the importance of carefully reviewing meter specifications before use. The conversation delves into the concept of power factor and its crucial role in understanding the true power consumption of ECM motors. Steve explains that ECM motors often have a low power factor (around 0.6), which can lead to misconceptions about their efficiency if only the current draw is measured. The discussion emphasizes the need for proper measurement techniques, including simultaneous voltage and current readings with the blower door on, to accurately assess motor efficiency. Key topics covered in the podcast: Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short Q&A podcast, Bryan answers a listener-submitted question about sizing heat pumps for heat load in heating mode, something that we haven't talked much about in the past due to the greater need for cooling in our market. In most cases across the country, a heat pump's heating loads will be greater than the cooling loads. There is a greater swing between the desired temperature and the actual temperature in heating mode than in cooling mode (in terms of sensible BTUs). We don't want to oversize for cooling because of its lower efficiency, comfort, and humidity control due to the shorter runtimes. (However, oversizing for cooling loads is far less of an issue in arid climates.) We don't want to oversize the heat pump to meet the heating load when we'll far exceed the cooling load. However, that's not much of a concern for the opposite scenario in which we oversize for heating to meet the cooling load. We can add auxiliary heat, such as electrical heat or natural gas in dual fuel setups, to help us meet the heating load; we don't have those same options in cooling. Variable-capacity systems can also be beneficial in scenarios where heating and cooling loads are massively different. Bryan is excited about future opportunities for standby cooling and heating capacity, such as in the case of a heat pump heat recovery chiller system with buffer tanks. In the meantime, we have to design for vastly different heating and cooling loads and may have to oversize for one or the other. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

This episode of the HVAC School podcast dives deep into the often-overlooked but critical topic of water issues in HVAC systems. Bryan and Bert discuss the various causes of water leaks and condensation problems, and they explain how to prevent them. They emphasize that water damage is not an inevitable part of HVAC systems and that with proper attention to detail and understanding of the underlying causes, most issues can be prevented. "Spidey Sense" refers to a heightened situational awareness that allows technicians to anticipate and prevent water-related problems. Common water-related problems include drain backups, improper trap depth, and freezing issues, and Bryan and Bert provide practical advice on how to identify and address these problems. The conversation also covers the importance of proper installation techniques, including the correct placement of float switches, insulation of copper lines, and the pitching of secondary drain pans. Bryan and Bert highlight the need for technicians to think critically about the root causes of water issues rather than relying on quick fixes or common misconceptions. They debunk myths such as thermostats being set too low and causing freezing, and they emphasize the importance of addressing underlying airflow problems. They also discuss the challenges of condensation in humid climates and the importance of setting proper customer expectations. Key topics covered in the podcast include: Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short Q&A podcast episode, Bryan answers a listener-submitted question about cultural diversity in the workplace, especially at an HVAC company. He addresses how we can deal with cultural and language differences in a field where communication is so important. Being open to different demographics of people is great for the industry, especially since we have an aging workforce and need good people in the trade. There are also plenty of opportunities in the trade. However, that doesn't automatically erase the challenges associated with hiring people who don't speak English fluently with English-speaking clients, especially when it comes to money conversations. (However, you can also increase your client base by being able to serve people who speak other languages.) Our operations can aid these people and help them integrate into the workplace by offering ESL classes as a workplace benefit, encouraging everyone to be clear and concise in their communication, embracing other forms of communication (like sharing photos), and offering scripts or guidelines for communicating with customers. Cultures vary, and we can't afford to take a mindlessly xenophobic or excessively open approach. We need to acknowledge what's good for the business and uphold standards, but we need to make space for people of different backgrounds to succeed and contribute to the company and industry. It's also great to get to know people who aren't like us and show interest in other cultures, especially when we get to know them and their families. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this informative episode of the HVAC School podcast, host Bryan Orr sits down with Tom Lorenz to talk about some of the Sensi thermostat features, particularly aux lockout and balance point. Tom leads the traditional and smart thermostat lines at Copeland and has over 25 years of experience in the industry. The discussion focuses on two key features of heat pump thermostats: auxiliary lockout and balance point. Tom explains that auxiliary lockout is crucial for energy efficiency, as auxiliary heat (whether electric or propane) is typically more expensive than heat pump operation. All Sensi thermostats now include this feature, which can use internet weather data or a physical outdoor sensor to determine when to engage auxiliary heat. Balance point settings are complex, and there's no one-size-fits-all approach. Factors like heat pump efficiency, home insulation, local climate, and energy costs all play a role in determining the ideal balance point. They emphasize the importance of contractors understanding the specific equipment and secondary heat source when setting up a system for optimal performance and efficiency. The conversation also touches on Sensi's approach to thermostat design, prioritizing ease of use and essential features over feature bloat. Tom highlights Sensi's commitment to user testing and creating intuitive interfaces for both contractors and homeowners. The podcast concludes with resources for listeners to learn more about Sensi thermostats and advanced HVAC control strategies. Key topics covered: Visit Sensi's site at https://sensi.copeland.com/en-us, and learn more about Sensi's contractor branding at https://hvacrschool.com/sensi. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short Q&A podcast episode, Bryan answers Howard's question about how to deploy a dehumidifier (dehum) in a sealed home. He addresses things like location and fresh air requirements in green-grass markets with high dew points. Before deploying a dehumidifier, you will need to know about the climate, the structure, and the client's complaints, budget, and comfort goals. You need to make sure the HVAC system is properly installed; the most common obstacle to proper dehumidification is oversizing. HVAC systems need a cold coil to pull moisture out of the air, and we need adequate (but not too much) ventilation in the structure before deploying a dehumidifier. Common obstacles include leaky structures, venting exhaust air into the attic, and constantly running exhaust ventilation (like range hoods or bath fans). Bryan's preferred setup is to have a dedicated dehumidifier just for the sealed attic, though you can make the HVAC do this if you plan it out during the construction phase. If you bring in outdoor air, you should plan to bring it in through the dehumidifier, but that can interfere with attic dehumidification. You can either use two dehumidifiers or use powered dampers to dehumidify either the attic or house at different times. You can consult the expertise of groups like the HVAC Grapevine and manufacturers like Santa Fe Dehumidifiers. HVAC School also has a range of dehumidifier topics; you can search for videos, podcasts, and tech tips on the topic in the app. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this episode of the Spidey Sense series, Bryan and Bert dive deep into the art of refrigerant leak detection, sharing their wealth of experience and practical tips for HVAC technicians. They emphasize the importance of using one's senses and observation skills before relying solely on electronic tools, highlighting how this "Spidey Sense" approach is a hallmark of senior-level expertise in the field. Visual and tactile cues, including warm suction lines, frosted components, and signs of oil, are vital. Different symptoms point to specific kinds of leaks and various scenarios, so you need to understand the behavior of the system. Bryan and Bert also discuss the strategic application of soap bubbles, electronic leak detectors, and nitrogen for pressurization. Each method has limitations, and you'll need to know when to employ them for maximum effectiveness. When detecting leaks, consider recent home renovations or equipment vibrations that might contribute to leaks. Topics covered in the podcast include: Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.

In this short Q&A podcast episode, Bryan answers Edward's question about how to deal with customers who ask, "Why didn't you notice it last time?" There isn't an easy answer to that question. The truth is that air conditioning and home health and comfort issues are complicated, and it's entirely possible that an issue simply went unnoticed (or the symptoms simply weren't apparent yet). The HVAC industry doesn't have a standard slate of tests that can give a comprehensive view of everything that's wrong with a system all at once. It's similar to how a doctor can offer a second opinion that differs from the first doctor you saw. You have to determine whether the customer wants to place blame or solve the problem when they ask, "Why didn't you notice it last time?" Sometimes, we need to dig deeper to find the root of the problem. We can offer advanced diagnostics and be honest about what that will entail (including pricing), though it's natural for customers to be apprehensive about being sold options. However, we don't want to avoid pursuing solutions either. There are ways to talk about previous sloppy or incomplete work without placing blame on another technician. The immediate problem is what requires attention, not the last person who worked on the system. Ask the customer to state their goals and the results they want to see, and you can forge a path ahead. Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool. Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium. Subscribe to our podcast on your iPhone or Android. Subscribe to our YouTube channel. Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android.