On Your Behalf-logo

On Your Behalf


Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries: Write to: OYB BBC Ormeau Avenue BELFAST BT2 8HQ


London, United Kingdom




Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries: Write to: OYB BBC Ormeau Avenue BELFAST BT2 8HQ




Changing transport, Universal Credit, and bank accounts

A show about journeys. Two experts join Linda in the studio to discuss the continuing rollout of Universal Credit. We hear about the new integrated transport hub and how it will change journeys into and across the city of Belfast. What happened when a listener's mother tried to switch her bank account? And London's night czar Amy Lamé explains what contributes to a safe and vibrant nighttime economy.


On Your Behalf: Changing transport, Universal Credit, and bank accounts

Linda McAuley champions the cause of consumers in Northern Ireland.


Poverty, Pensions & Parking

As the final cost of living payment is sent out this week we bring you a tale of 2 Prime Ministers! Rishi Sunak says pressures are easing for families but Gordon Brown says the government has created obscene levels of destitution not seen in generations! Siobhan Harding from the Women’s Support Network and Rachel Jeffers from Banbridge Advice Centre tell Linda what they are seeing at the grassroots. Divorce is traumatic enough but women often overlook one of the biggest financial assets in a settlement. Linda finds out why not including pensions leads to a big loss in later years. We have lots of listener queries from online grocery problems to mobile phones and credit. And if you are flying off for half term don’t get your car stuck at the airport on your return – Motoring journalist Maria McCarthy has some top tips.


Planes, Post Office and Debt

No trains or automobiles but we are talking a lot about Planes. The Consumer Council are in the studio to explain your rights when it all goes wrong. Debt continues to be a big problem amidst the cost of Living Crisis. Advice NI dealt with 4000 cases last year and we'll hear from them and one woman they helped when her debt reached nearly £20,000. We're also helping listeners with everything from Christmas presents to grocery deliveries And OFCOM wants to know how you feel about the future of the Royal Mail!


Childcare Special

Today we're taking an in depth look at childcare in Northern Ireland and why we are losing out compared to the rest of the UK. We hear from childcare providers, parents and experts. And take an overview of the importance of early learning – it’s not just about who's minding the baby! The Public Service Ombudsman is Margaret Kelly and you've probably heard her on Television or radio, or on this programme talking about major issues like nursing homes, but she's also there for the smaller issues. This morning I'm going to find out what she does and who she can help.


Building Regulations, Broadband and Debt

Oil tanks – the saga continues as new building regulations might mean your tank needs to move. Blue Monday became Brew Monday last week and this week its Budget Monday. Linda talks to Christians Against Poverty about how they can help those in debt. Which? magazine tell us why they think mid-contract rises for broadband are immoral and should be made illegal. And have you got a shock recently when your insurance renewal came through the door. Malcolm Tarling from the Association of British Insurers tells Linda why prices have gone up so much in the last year.


January Blues, Oil Tanks & Silver Surfers

Christmas is a distant memory and the nights are still dark and cold but is describing the start of next week as Blue Monday helpful? Fiona McClelland from The Samaritans tells Linda why they prefer Brew Monday with a cuppa and chat. It has been cold this week and Raymond Gormley from the Consumer Council is recommending that you check your oil tank. If it ruptures the cost could be astronomical! We also help a listener whose car was written off by his insurance company who then went on to auto renew the policy for the next 2 years. We also find out why Northern Ireland uses more cash than the rest of the UK and why silver surfers are ruling the internet?


Tackling textiles, Plane Pains & Button Batteries

Tackling textiles, Plane Pains & Button Batteries


What we've learned in 2023

The useful. The surprising. The vital - we're looking back at what we've learned in 2023


Know your rights in case things go wrong over Christmas

Christmas is coming, the goose is getting fat ... but do you know for how long and at what temperature your dinner should be in the oven? Linda McAuley will be finding out from her guests how you can avoid some of the things that go wrong at Christmas. Airports and ferry terminals are at their busiest and cancellations can disrupt plan for family reunions. The postal and parcel delivery networks don't always keep their promises. Not every present works when the box is opened. Can you exchange those socks for a pair that fits? And what are the rules around refunds? Linda's joined by travel expert Sandra Corken, consumer guru Jimmy Hughes, and the Consumer Council's Richard Williams.


Scams, Smartphones and Safety

Tis the season to avoid the scammers! Linda looks at banking scams and the use of AI to make them more sophisticated. She talks to Tony Neate from Get Safe Online about how to shop safely for Christmas and avoid common mistakes. The NSPCC have advice on smartphones for Christmas and Advice NI have created Digital Champions to help people embrace and understand the online world. And there is never a bad time to talk about retirement particularly if you are in 40’s or 50’s!


Floods, Christmas Shopping and Post

One month after devastating floods in Downpatrick Linda meets traders to see if they can get back to business in time for Christmas. Consumer guru Jimmy Hughes is in the studio with his list of Christmas do’s and don’ts and to answer listener queries. And Michael Legge from the Consumer Council gets us up to date with Christmas postal dates and parcel advice. It’s Energy Saving Week and we investigate whether Geo-Energy has a future in Northern Ireland.


Food, Fuel and Flu Jabs

Winter is here and food and energy costs are still very high. Linda talks to Philippa Mckeown-Brown and Raymond Gormley from the Consumer Council about how to get the best deals possible. It’s flu season but take up of this year’s vaccine is lagging behind in Northern Ireland. Linda talks to Dr Hilary Jones about the reasons behind the reluctance. We also follow up on the case of the fire that destroyed lots of wedding dresses but so far the insurance has not paid out. And Cash v Card – Is Linda selfish for using her phone to pay for a newspaper? One listener thinks so but UK finance has a more measured approach.


Floods and Insurance

After the devastation brought by flooding to many parts of Northern Ireland, Paul Hatty, spokesperson for The British Insurance Brokers Association, explains what insurance can and cannot do in regards to claims. He also has advice for a number of listeners about claiming for dental work with travel insurance and how postcodes can change the amount you pay for insurance. Also, consumer expert Alice Beer has some tips to take some of the financial stress out of the fast approaching Christmas season.


Costly Caring, Banking Hubs and Digital Poverty

Your nearest bank is your Post Office , that's what it says on the bill hoardings! But is that enough to fill the gap when your bank shuts up shop? Linda visits a new banking hub in Holywood post office to see what people think. It costs to care. New research shows almost half the carers in Northern Ireland are living in poverty. Linda hears from Barbara who cares for 2 autistic children and Craig Harrison from Carers NI who thinks the benefit system is failing carers. Also on the programme the Trussell trust explains why their food banks are giving out Sim Cards and we hear from the Consumer Council on passenger rights when things go wrong at airports.


Parenting, Tech Help and Travel

This week we look at the financial reality for single and separated parents. Linda joins Parenting NI at Stormont as they highlight the daily struggle faced by many. Have you heard of AbilityNet? We hadn't but it's a charity that provides free IT support to older people and people with a disability. Linda goes on a house call to help one client learn how to get connected online. And On a wet stormy week we look at current travel hotspots and also talk to ATOL about protecting your package holidays.


Universal Credit, Book Week and Conveyancing fees

The migration to Universal Credit is upon us and people on a range of benefits will be receiving letters to migrate to the new system. We ask Paddy Rooney, Deputy Permanent Secretary for Welfare and Benefits at the Dept for Communities and Kevin Higgins from Advice N.I. what the practicalities are. Also, Samantha Gallagher, Assistant Manager and Welfare Rights Specialist with Fermanagh Community Advice centre will be telling us how Universal Credit will affect the rural community. It's Book Week across BBC Radio Ulster, Foyle and Sounds and Peter Hughes of Libraries NI has news of new apps from libraries allowing you to borrow e-books, and read magazines and newspapers. Solicitor Simon Murray and Charted Surveyor Samuel Dicky have information about how the conveyancing process has changed to make it easier for consumers.


Death, Deeds and Mental Health

Over a third of adults in the UK have no idea what kind of help is available when it comes to end of life care. Sara talks to Ciara Gallagher from Marie Curie about why we need to talk about this and also what support is available. We also have lots of listener queries including Johns lost deeds, Patricks frozen bank account, Paul’s unfrozen food and John’s boiler replacement scheme woes. Finally Liam Neeson is looking for you, he will find you and he will help you. Find out why the Hollywood star is supporting a new service here called FindhelpNi that will connect people to over 400 health and community groups.



Linda McAuley champions the cause of consumers in Northern Ireland, helping them to solve their problems, make the right choices and avoid the pitfalls - contact the show with your consumer and benefits queries: Write to: OYB BBC Ormeau Avenue BELFAST BT2 8HQ


Landlines, Childcare and Cancer

We're talking about the move from landlines to Digital Voice BT's new digital phone service. Linda visits the BT roadshow to find out what happens if there's a power cut or if you have a personal safety or burglar alarm. We're talking about the cost of childcare and about the challenges for childcare providers with Aoife Hamilton from Employers for Childcare and Becca Harper from Melted Parents. Also the experiences of blind and partially sighted people who are also living with cancer and the additional barriers they face. And if there's a young adult in your household there may be a pot of gold waiting for them from the Child Trust Fund.