The Dentalpreneur Podcast w/ Dr. Mark Costes

On today's episode, we're joined by Trey Tepechin, the innovative CEO and co-founder of Cloud Dentistry. Trey shares his fascinating journey from Harvard Law School to revolutionizing dental staffing. Listen as we explore the inefficiencies of traditional legal practice, the inspiration behind Cloud Dentistry, and how the platform is addressing current challenges in the dental industry." Dive into the world of dental staffing with Trey Tepechin, as he recounts his transition from law to dentistry and how his desire for efficiency led to the birth of Cloud Dentistry. Trey discusses the contrast between his time as an attorney and the creation of a tech platform that is reshaping how dental practices hire staff. As a result of COVID-19, the dental industry faced a significant shortage of professionals, particularly hygienists. Cloud Dentistry responds by unlocking 'fractional units of labor,' allowing dental practices to tap into a wider pool of part-time professionals to fill their staffing needs. This platform offers an alternative to the traditional staffing model, cutting out placement fees and enabling a more direct and cost-effective hiring process. Trey also shares insights on the legal nuances and challenges of using 1099 workers and the platform's success in navigating these complexities. To learn more about how Cloud Dentistry is pioneering change in the dental industry and for a chance to connect with Trey Tepechin, visit www.clouddentistry.com. EPISODE RESOURCES www.clouddentistry.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, we continue our conversation with Brannon Moncrief, focusing on part 2 of our series on dental practice transitions. Brannon takes us deeper into the financial intricacies of recapitalization events within private equity, strategies for investment returns, and the compelling role of leverage in enhancing these returns. We also discuss the crucial support financial advisors offer to dental practice owners during sales, and why a sell-side advisor could be a game-changer in your transition strategy. Part 2 of our series with Brannon Moncrief offers a comprehensive look into the financial mechanics behind private equity's involvement with dental practices. We dissect recapitalization events, or 'recaps', and their significance for practice owners and investors. Brannon demystifies how private equity firms achieve substantial returns through strategic cost-averaging and leverage, illustrating these concepts with a real estate investment analogy. We also delve into the importance of financial advising during the sale of a dental practice, examining how expert guidance can be the difference between a good and a great sale outcome. Brannon contrasts the approaches to selling a dental practice, highlighting the advantages of employing a sell-side advisor versus direct dealings. Lastly, we explore the full spectrum of services that sell-side advisors provide, detailing how they support clients from the inception of the sale idea to the final transaction. To gain further expertise on navigating the complexities of dental practice sales and to connect with Brannon Moncrief, visit https://dentaltransitions.com/. And if you haven't already, make sure to go back and listen to part 1 of our discussion to get fully up to speed with the valuable insights shared. EPISODE RESOURCES https://dentaltransitions.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, join us for a discussion with Brannon Moncrief, a seasoned expert in dental practice transitions. We delve into the market dynamics reshaping dental practice sales, the vital role of sell-side advisors, and the changing landscape of DSO activity. Brannon offers his unique perspective on what DSOs seek in acquisition targets and how evolving DSO models impact dentists' roles post-affiliation. Tune in for strategic insights on valuation tactics used by DSOs and private equity firms in the dental space. In part one of our discussion with Brannon Moncrief, we dive into the shifting currents of the dental practice sales market. Brannon unpacks the trend of younger dentists entering the seller's market and the increasing attention from private equity, which is significantly influencing practice valuations. He underscores the critical role sell-side advisors play in enhancing economic outcomes for sellers by negotiating favorable deal structures. We also examine the evolving purchasing behaviors of DSOs, especially under the influence of current economic factors like tightening capital markets. Brannon sheds light on the attributes that make a dental practice an attractive buy for DSOs, from the seller's profile to the practice's operational structure. Furthermore, he discusses how DSO affiliations are transforming, granting doctors greater post-sale autonomy and how these changes affect the valuation process. The conversation rounds out with a detailed analysis of the strategies and tactics DSOs employ in valuing dental practices, revealing how EBITDA adjustments, equity terms, and multiples are utilized in deal-making. For more insights into the dental transitions landscape and to connect with Brannon Moncrief for expert advice on navigating your practice sale, visit https://dentaltransitions.com/. Don't forget to stay tuned for part 1 tomorrow for more invaluable knowledge on making the most of your dental practice transition. EPISODE RESOURCES https://dentaltransitions.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, join Dr. Mark Costes and Sydney Robinson, the Executive Director of Operations at DSN, as they tackle real-world challenges faced by dental practices. With a mix of humor and wisdom, they offer their unique perspectives on managing growth, balancing professional relationships, and cultivating a positive practice culture. Their topics delve into the strategic planning required when a dental practice reaches its capacity limits. Dr. Costes and Sydney discuss the situation of a dentist who is exploring ways to manage a growing patient list and the constraints of a four-operatory practice. They talk about the decision to expand physical space, the complexities of PPO plan management, and the potential of adjusting office hours to accommodate patient demand. The focus shifts to the delicate balance of maintaining professional boundaries when personal relationships intertwine with the business. They share insights on managing situations where a team member, who is also a friend, may not fully respect the professional demands of the practice. Dr. Costes provides thoughtful strategies on addressing such sensitive issues without compromising the integrity of the workplace or personal relationships. Together, they highlight the importance of leadership in nurturing a healthy practice culture, especially when dealing with perceptions of favoritism. Dr. Costes and Sydney emphasize the role of clear communication, setting expectations, and the need for consistent leadership to maintain team harmony and ensure that the practice operates as a cohesive unit. Dive deeper into the world of dental practice management and join the conversation at DSN. Explore a community where education, resources, and peer support converge to drive success. Check out DSN at https://www.dentalsuccessnetwork.com EPISODE RESOURCES https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, join us as we dive into the world of dental practice efficiency and profitability with Mark and guest, Dr. Ben Kacos. Together, they unravel the secrets of effective patient communication, innovative case acceptance strategies, and techniques to re-engage patients. Whether you're a dental practitioner looking to enhance your practice or just curious about the nuances of dental management, this episode is packed with insights and practical tips. Don't miss these valuable lessons on driving success in your dental practice. This podcast episode focuses on strategies for maximizing case acceptance in dental practices. Mark and Ben discuss effective patient communication techniques, avoiding technical jargon, and innovative methods to re-engage patients. They highlight the use of varied contact methods and tailored offers, emphasizing the importance of consistent messaging across the dental team. Practical insights are offered on enhancing patient interaction from initial contact to treatment presentation, ensuring a cohesive and patient-centric approach in dental practices. Want more insights from Dr. Ben Kacos? Reach out to him at admin@peakdentalresources.com for further guidance and resources in dental practice management. EPISODE RESOURCES https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

In Part 3 of our TPL event series on the Dentalpreneur Podcast, we conclude with powerful insights from Dr. Mark Costes, Dr. Taher Dhoon, Dr. Chris Green, and Laura Maly. Learn about designing impactful signage, using local influencers, harnessing the power of before-and-after case studies, leveraging video testimonials, and effectively responding to negative reviews. The final part of the series dives into the physical aspects of marketing, like creating effective signage and collaborating with local influencers. The episode highlights the importance of trust-building tools such as before-and-after case studies and video testimonials. Plus, get expert advice on responding to negative reviews in a way that protects and even enhances your practice's reputation. Thank you for joining us in this comprehensive marketing series. If you've missed the earlier episodes, I highly encourage revisiting Part 1 and Part 2 for a full spectrum of dental marketing expertise. EPISODE RESOURCES https://www.thepracticelaunchpad.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

Welcome back to Part 2 of our TPL event series on the Dentalpreneur Podcast. Today, Dr. Mark Costes, Dr. Taher Dhoon, Dr. Chris Green, and Laura Maly discuss key strategies for growing your patient base with goodwill, maximizing Google My Business, the realities of DIY marketing vs. using agencies, and the power of authentic internal marketing. This installment focuses on cultivating goodwill for sustainable growth. Discover strategies for enhancing your practice's digital presence, especially through Google My Business. The speakers weigh the advantages and drawbacks of DIY marketing versus agency collaboration. Emphasis is also placed on authenticity in internal marketing and mastering the art of conversation to connect with patients. Ready to take your marketing to the next level? Tune in to Part 3, where we cover building effective signage, engaging local influencers, and more. If you missed Part 1, be sure to check it out for foundational marketing strategies! EPISODE RESOURCES https://www.thepracticelaunchpad.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode of the Dentalpreneur Podcast, we delve into Part 1 of our series from the TPL (The Practice Launchpad) event in San Diego. Join Dr. Mark Costes, Dr. Taher Dhoon, Dr. Chris Green, and Laura Maly as they explore advanced strategies for new and existing dental practices. Discover how to keep your lead list engaged, create a unique identity for your practice, and maintain clinical and social momentum. Tune in for invaluable insights! In this episode, our experts share innovative approaches for both de novo and existing dental practices. Learn how to effectively nurture your lead list, ensuring potential patients remain interested and engaged. They also discuss crafting a radical differentiator, setting your practice apart in a crowded market. Plus, gain insights into creating momentum, both clinically and socially, to elevate your practice's presence and appeal. Eager for more marketing wisdom? Don't miss Part 2 of our series, where we dive into building goodwill and leveraging Google My Business. Check out the next episode tomorrow! EPISODE RESOURCES https://www.thepracticelaunchpad.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, we're excited to share a special crossover episode from the Dental Unfiltered Podcast, where Dr. Andrew Vallo and Matt Brown had an insightful conversation with our very own Dr. Mark Costes. In this episode, we delve into the complexities of achieving work-life balance in the demanding field of dentistry. In this crossover episode from the Dental Unfiltered Podcast, Dr. Mark Costes engages in a thought-provoking conversation with Dr. Andrew Vallo and Matt Brown, exploring the multifaceted world of dentistry. They delve into the concept of work-life balance, sharing insights on how to navigate professional and personal commitments effectively. Dr. Costes reflects on his personal journey, emphasizing the evolution of his understanding of life outside work. The discussion also covers the unique challenges of leading a dental practice, from managing stress and implementing systematic processes to fostering strong leadership within the team. Additionally, they touch upon the impact of coaching, mentoring, and the importance of goal setting for achieving a harmonious balance between professional growth and personal well-being. The conversation also critically examines the influence of external marketing and coaching on dentists, highlighting the potential pressures they create. For more in-depth discussions on these topics, check out the Dental Unfiltered Podcast here: https://www.dentalunfilteredpodcast.com EPISODE RESOURCES https://www.dentalunfilteredpodcast.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today’s episode, we’re joined by Sydney Robinson, the Executive Director of Dental Success Network. Mark and Sydney discuss the highlights and insights from the recent Office Manager Workshop in Omaha, Nebraska. Sydney shares her journey from office manager to a leader and mentor, emphasizing the transition from managing to leading, and the importance of empowering and inspiring the dental team. Additionally, they explore trending topics within DSN, including outsourcing to remote workers, the distribution of production for adjunctive services between dentists and hygienists, and implementing call center services to handle high call volumes. The conversation delves into the benefits of onboarding with the right training, and the value of in-house versus outsourced call handling, providing actionable strategies for dental practices. To join DSN, head on over to https://www.dentalsuccessnetwork.com/ and see if the network is the right choice for you! EPISODE RESOURCES https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today’s episode, Dr. Mark Costes is joined by Dr. Dan Briskie and Dr. Taher Dhoon from the Colorado Surgical Institute (CSI) for another exciting Surgical Saturday. The trio dives into a comprehensive discussion, demystifying advanced prosthetics on full-arch hybrid cases. We delve into the often-underestimated complexities of prosthetic procedures in full arch hybrid cases. While advancements in digital dentistry have streamlined some aspects, the reality is that patient follow-ups for prosthetic adjustments are frequent and necessary. We discuss the critical importance of precise implant positioning and the intricacies of prosthetic design for ensuring optimal patient outcomes. We also explore the merits of next-day prosthetic delivery, which allows for meticulous work without overtaxing the patient. Finally, we touch upon common post-operative complications, highlighting the crucial role of patient education in post-surgical care to prevent issues and promote healing. Tune in to unpack these topics and more, as we navigate the nuances of dental prosthetics. Don’t miss out on the upcoming events from CSI. Explore and register here: https://www.coloradosurgicalinstitute.com EPISODE RESOURCES https://www.coloradosurgicalinstitute.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today’s episode, we have the second of a 2-part series from the TPL (The Practice Launchpad) event in San Diego, CA. Marks’ presentation, “Vision, Business Planning & Financials” is broken down and shared in this episode. Mark engaged in a robust debate about the importance of various assessments, such as leadership evaluations, team culture surveys, and monthly performance reviews, to gain a better understanding of the nuances within our practice and identify areas for improvement. We also broke down the critical components of effective meeting management using the PITA framework, which stands for presence, intention, time, and agenda, to ensure our discussions are focused and productive. Furthermore, we explored the concepts of lag and lead measures, understanding their distinct roles in monitoring and steering the development and success of our dental practice. If you missed part one, go back and listen to yesterday’s episode of Mark’s presentation, then check out the TPL website to see if https://www.thepracticelaunchpad.com/ is right for you! EPISODE RESOURCES https://www.thepracticelaunchpad.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today’s episode, we have the first of a 2-part series from the TPL (The Practice Launchpad) event in San Diego, CA. Marks’ presentation, “Vision, Business Planning & Financials” is broken down and shared in this episode. Mark shared insights on the crucial role of vision planning in setting a definitive path for a dental practice's future, highlighting how a clear vision can inform strategic decisions from the outset, particularly when starting a new practice. We delved into the Dental Success Institute (DSI) Mastermind Ethos, emphasizing the value of a collaborative environment that fosters growth. Additionally, we tackled the importance of understanding the turnover cost rate and its significant influence on a practice’s financial well-being. Finally, we concluded with reflections on the diverse aspects of leadership and their profound effect on a dental practice's success. Stay tuned for tomorrow’s conclusion of Mark’s presentation and in the meantime, check out the TPL website to see if https://www.thepracticelaunchpad.com/ is right for you! EPISODE RESOURCES https://www.thepracticelaunchpad.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today’s episode, we have the second part in a 2-part series from an event hosted by both Dr. Paul Goodman, Founder & CEO of Dental Nachos & Dentist Job Connect, and Dr. Mark Costes. Mark breaks down how to determine your baseline level of systemization. He discusses how to utilize foundational principles to inspire and motivate your team and lastly, analyzing and giving an objective score for leadership in your dental practice. Ready to elevate your dental practice? Check out the Dental Success Institute at https://www.truedentalsuccess.com EPISODE RESOURCES https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today’s episode, we have the first part in a 2-part series from an event hosted by both Dr. Paul Goodman, Founder & CEO of Dental Nachos & Dentist Job Connect, and Dr. Mark Costes. Mark discusses the transition from dental practice ownership to focusing on philanthropic work, sharing his journey from owning multiple practices to doing dentistry solely as a charitable act. He highlights the significance of systematic thinking in business operations, discussing the importance of operational systemization and creating frameworks for efficiency and effectiveness. He also delves into the concept of the ‘success tax’, explaining that with greater success comes greater challenges, and stressing the importance of being equipped to handle those challenges. Ready to elevate your dental practice? Check out the Dental Success Institute at https://www.truedentalsuccess.com EPISODE RESOURCES https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode of the Dentalpreneur Podcast, join me as I sit down with Jeanina Pizzano, the dynamic Director of Strategic Partnerships at Carestack. With her deep-rooted experience in the dental industry, Jeanina delves into the transformative impact of Carestack's innovative, cloud-based software on dental practice management. Don’t miss out as we explore the intersection of technology and dentistry, and uncover insights on streamlining your practice for success Pizzano, with over 17 years of experience in dentistry, discusses her journey, emphasizing the role of innovation and partnership in the field. She highlights the challenges dental professionals face in managing practices and the need for efficient systems. Pizzano explains the advantages of Carestack's all-in-one, cloud-based software solution in streamlining practice management. The discussion also touches on the software's features, including AI integration, and the importance of personalized training for effective transition and adaptation. Interested in revolutionizing your dental practice with cutting-edge technology? Check out CareStack at https://carestack.com/ and for personalized insights, don’t hesitate to reach out to Jeanina at jeanina@carestack.com. Dive into the future of dental practice management today! EPISODE RESOURCES https://carestack.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode of the Dentalpreneur podcast, we dive into the presentation 'From GP to Super GP' by Dr. Taher Dhoon and Dr. Dan Briskie, held at the recent DSI Mastermind in St. Louis. In their presentation "From GP to Super GP" at the DSI Mastermind in St. Louis, Dr. Taher Dhoon and Dr. Dan Briskie highlighted the journey of General Practitioners (GPs) evolving into Super GPs. They emphasized continuous learning, skill development, and confidence-building, focusing on complex procedures like surgical extractions, orthodontics, and implants. They discussed the benefits of in-house procedures for patient care and profitability, including detailed techniques for tissue manipulation and implant placement. They stressed the importance of patient-centric treatment planning, mentorship, and adapting to new knowledge and feedback. The discussion also covered advanced procedures like sinus augmentation, material choices for dental prosthetics, and handling anatomical challenges. To learn more about advanced surgical techniques and dental practice enhancement, check out the Colorado Surgical Institute at https://www.coloradosurgicalinstitute.com/ EPISODE RESOURCES https://www.coloradosurgicalinstitute.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, we have Dr. Ben Kacos, a standout member of the Dental Success Institute (DSI) and a Black Belt coach hailing from Shreveport, Louisiana. Dr. Kacos shares his journey of significant growth in the dental industry and delves into his upcoming live training session in Scottsdale, Arizona. This session will cover critical areas such as treatment planning, case acceptance, and marketing—areas where Dr. Kacos has demonstrated exceptional proficiency as he expanded his practice from modest beginnings to a substantial enterprise. In this episode, Dr. Ben Kacos shares his insights on the transformative impact of sedation dentistry on both patient experience and practice growth. He discusses the dedication required to obtain an IV sedation license and its value as a differentiator for dental practices. Dr. Kacos stresses the importance of a proactive and affirming patient interaction, starting right from the initial phone call to ensure a 'yes' culture within the practice. He details how a choreographed approach to patient care, from ambiance to staff training, primes patients for a positive reception to treatment recommendations. Moreover, Dr. Kacos highlights the effectiveness of empowering staff to handle diagnostics and treatment discussions, which streamlines the case presentation process and boosts patient case acceptance. His upcoming live training promises to delve into these practices in more detail, offering attendees a comprehensive strategy to refine their approach to case presentation and marketing, with the goal of driving substantial practice growth. Listeners can dive deeper into Dr. Kacos's strategies by attending his live training. For more information, reach out at admin@peakdentalresources.com and don't miss the opportunity to revolutionize your practice. EPISODE RESOURCES https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, we're thrilled to welcome Chris Ronzio, founder and CEO of Trainual, a trailblazing software platform that's redefining how businesses onboard, train, and scale their teams. Chris's journey from a teenage entrepreneur to a best-selling author and thought leader in business efficiency exemplifies the spirit of innovation and excellence. Join us as we uncover the story behind Trainual, Chris's personal mission, and the profound impact his work is having on businesses across 180 countries. In our conversation, Chris delves into the genesis of Trainual, revealing how a high school video production company sparked the need for effective delegation and training methods. He illuminates the four pillars of Trainual—company profile, people, policies, and processes—and how these elements form the bedrock of a robust training system. Chris emphasizes the value of capturing a company's cultural essence, ensuring every team member, from interns to executives, shares a common understanding of the mission and operations. We also explore the role of AI in Trainual, how it simplifies content creation, and aids in knowledge retrieval, making the platform an indispensable part of any company's growth toolkit. Real-world success stories from various sectors, including Iron Man and marketing firms, showcase Trainual's versatility and its role in streamlining HR processes, saving costs, and fostering consistent employee training. For listeners eager to transform their business's training and onboarding experience, visit trainual.com and use code "dentalpreneur20" for 20% off. Discover how Trainual can unlock your team's potential and drive your business forward. EPISODE RESOURCES www.trainual.comhttps://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast

On today's episode, we're thrilled to introduce Parsa Shahidi, a D4 dental student with a fascinating blend of experiences in biomedical engineering, entrepreneurship, and with an upcoming residency at Harvard School of Dental Medicine. Dr. Costas leads the conversation, highlighting the unexpected paths that brought them together and delving into Parsa's multidisciplinary approach to dentistry. Parsa steps us through his journey from a Massachusetts upbringing imbued with entrepreneurial spirit, through his pivot from biomedical engineering to dentistry, influenced by a desire to impact healthcare. He shares the story behind founding an audio engineering technology company and how his startup experiences are shaping his contributions to dental AI and oral health. We get an intimate look at his academic and professional odyssey, which showcases a balance of technical prowess and business insight, leading him to the dental field. As a dental student, Parsa confronts the dual challenge of managing startup ventures while immersing himself in rigorous academic training, a testament to his commitment to maintaining a rich tapestry of interests. Looking forward, Parsa discusses his aspiration to intertwine his clinical practice with technological innovation, particularly focusing on the potential of AI in specialties like endodontics. To get a glimpse into the future of dentistry through Parsa's eyes and to keep up with his innovative endeavors, make sure to visit his LinkedIn profile at https://www.linkedin.com/in/parsa-shahidi-091554121/. Join us to uncover how Parsa is not just preparing for a future in dental medicine but actively shaping it through a unique blend of engineering acumen and entrepreneurial zeal. EPISODE RESOURCES https://www.linkedin.com/in/parsa-shahidi-091554121https://www.truedentalsuccess.comDental Success NetworkThe Dentalpreneur Podcast