In Touch

Changes to an artificial intelligence offering designed for visually impaired people.

Be My AI is an artificial intelligence engine that is being tested by Be My Eyes - an app that connects visually impaired smartphone users to sighted assistance. There are thousands of people currently testing the AI offering and it allows them to take pictures of their surroundings and the AI will describe, with great detail, what is in that image. For example, it can be helpful for things like navigation, describing clothing items or reading menus. However, a lot of its testers are greatly concerned over a recent change where the AI will no longer describe what is in an image, if there is a human present. Sean Dilley is a BBC journalist and user of Be My AI, and he describes the issues that could be behind these changes. *After the time of recording this programme, it appears that the feature has been restored for some users. Orla Guerin is the BBC's Senior International Correspondent and she has recently been back to war-torn Yemen, to catch up with a blind boy she met there two years ago. Ahmed made a particular impression because he was teaching his peers in his bombed-out school. Orla talks with Peter about what Ahmed is like and about his future ambitions. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

We are hosting a question and answer session with the charity Guide Dogs. Many of you have been sending us your very considered questions and concerns about various aspects of how the organisation operates; including waiting lists, training methods, eligibility for new and replacement guide dogs and more. Answering these questions is Pete Osborne, who is is Guide Dogs' Chief Operations Officer. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other a lighter blue.

Since 2017, the charity Guide Dogs have adopted a new way of training their dogs. It's called the STEP method, standing for Standardised Training for Excellent Partnerships. The method has received a lot of criticism, with people believing it is the cause of long waiting lists for new and replacement dogs, and so we paid a visit to a training centre in Atherton, Greater Manchester, to find out more about how it works and ask why their previous method of training was scrapped. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words 'In Touch' and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

The International Blind Sports Federation has just concluded its first World Games in the UK, with most sports taking place across the University of Birmingham campus. Over a thousand athletes from 70 countries competed in various sports and for some, it was not just a medal on the cards, but also qualification points for the 2024 Paralympics. We attended the games and spoke to athletes, team officials and members of the public trying out visually impaired sports for the first time. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Faricimab, or as it is commercially known Vabysmo, is a drug that has recently been approved for use by the NHS to treat two eye diseases: diabetic macular oedema (DMO) and age-related macular degeneration (AMD), with fewer injections. Both conditions result in vision loss caused by swelling behind the eye, which can now be slowed or halted by injections. Robin Hamilton is an Ophthalmic Surgeon at Moorfield’s Eye Hospital and he provides details of how this drug works and Bernie Warren tells us about its prospects from a DMO patient perspective. Bernie was also on a National Institute for Health and Care Excellence panel, that helped approve the drug for NHS use. Discovering Hands is a project in Germany that trains visually impaired women to perform breast examinations. The project involves using touch to locate early indications of breast cancer. Elvira Häußler is one of the women who is employed to perform them and she, along with gynaecologist Dr. Frank Hoffmann who came up with the idea, tell us more about it and whether it may one day come to the UK. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

The RNIB recently advertised the role of Customer Support Officer, but there was a particular bit of wording that drew an instant and indignant reaction from a number of blind and partially sighted people who read it. The initial advert stated that the systems used within the role were not compatible with JAWS screen reader. The advert has since been amended to dispute this, stipulating that JAWS could be used with some work arounds, such as scripting. The RNIB's Director of Services, David Newbold addresses your concerns and sheds light on what happened. The Lionesses, England's women's football team, are causing waves at the World Cup and FIFA have developed a way of making the games more accessible to visually impaired smart phone users. They, along with the Centre for Access to Football in Europe, are providing audio described commentary through the FIFA Interpreting App. It aims to fill in the gaps and deliver a better football experience for visually impaired fans. To access the audio described commentary through the app, the following access code can be used: ADCFWWC2023 (this is case sensitive). Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Getting braille onto food labelling is the subject of an ongoing campaign by a number of disability groups in Scotland. Oban and District Access Panel, Disability Equality Scotland and Sight Scotland have taken their campaign to the Scottish Government and are currently seeking visually impaired people's experiences and preferences when it comes to accessible food packaging. If you'd like to submit your experiences, visit: http://inclusivecommunication.scot/braille-campaign Or call Disability Equality Scotland on 0141 370 0968 Day Al-Mohamed may not be a household name here in the UK, but she is certainly making waves in the United States. As well as being an author, a broadcaster, a documentary film maker and co-founder of a company that helps disabled people get into film making, she also spent a year working at the White House. There, she was Director of Disability Policy and would review new legislation and current policies to ensure the rights and needs of disabled people were being met. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Dr Yusuf Osman was frequently getting information from the Department for Work and Pensions in a form that was inaccessible to him. This led to him to bringing a judicial review and he won it. Yusuf, along with the RNIB's Senior Legal Advisor Samantha Fothergill, describe what the ruling means for him and other visually impaired people. Finding somewhere to rent at the moment really isn't easy, with low availability and soaring prices, but having a guide dog shouldn't be a factor that makes it more challenging. The right to have one in a rental property is enshrined in law, but Aleksandra Edwards has been looking for somewhere in the West Midlands for around two years and suspects that her guide dog could be a factor. She and Chris Theobald from Guide Dogs UK tell us more about this problem - that appears to be on the increase. If you would like to submit your opinions to the consultations about the closure of the remaining ticketing offices at railway stations, you can call: Transport Focus & London TravelWatch on: 0300 123 2350 (up until 1st of September) The Transport Select Committee on: 020 719 2226 (up until 16th August) Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

When being diagnosed with sight loss, it is often essential to be able to access your local sight loss support services quickly. This can be for things like long cane training, to guidance on Personal Independence Payments. We discuss the impacts of delays in accessing these services and the Certificate of Vision Impairment (CVI). If eligible, this certificate can trigger support available from your local authority's sight support team - if it has one. We discuss these themes with a consultant ophthalmologist from Moorfields Eye Hospital, a patient, a rehab officer and an ex-eye clinic liaison officer (ECLO). Further information: If you do not qualify for a CVI, you don’t need to go through the registration process to get help from your local social services. When you visit an optician, they can provide something called a Low Vision Leaflet (LVL). This contains contact details for sources of information and advice, along with a form that you can send to your local social services to ask for an assessment. Moreover, hospital eye clinic staff can fill in a form called a Referral of Vision Impairment (RVI), which does the same, but also staff are able state how urgently they think you require help, so you do not have to wait until the end of your treatment at the clinic to be referred. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Selina Mills and Andrew Leland have both just published new books about blindness. Andrew's is called The Country of the Blind: A Memoir at the End of Sight and Selina's is Life Unseen: A Story of Blindness. Both books have similar themes, in that they assess where the societal attitudes towards blindness may have originated from and how they subsequently interweave into our modern society. Both authors are visually impaired and live on either side of the Atlantic, and so they join us in discussing the cultural and historical differences. In Touch has widely covered the proposed closures of ticketing offices at train stations. Well now a public consultation has been launched by Transport Focus and London TravelWatch. It ends on Wednesday 26 July and to submit your responses, you can visit their websites or call 0300 123 2350. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Tennis has long been considered one of the hardest sports to adapt, especially if you have little or no vision. Well, it has been done and Amanda Green from Metro Blind Sport and VI tennis player herself, tells us about the history of where the adapted game came from. Amanda, along with totally blind player Monica Smith, also tell us about how it is played. Wimbledon is in full swing and there are a couple of firsts at this year's championships. In conjunction with Vodafone and assistive technology company GiveVision, Wimbledon have been trialling wearable headsets that allow partially sighted fans at the games to view the finer details. And The Wimbledon Foundation, the charitable arm of the championships, have teamed up with sight loss charity Merton Vision to provide eight visually impaired people with the opportunity to work in various roles throughout the championships. Alan Farrell and Nathan Maraj tell us about the kind of jobs they've been doing and what the experience has meant to them. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Abdul Eneser is a blind student in Glasgow and he regularly uses the train to return home to Manchester. He could soon be taking legal action against three major train companies due to his falling onto the tracks at Manchester Piccadilly train station. His case will be brought on the grounds that there were a lack of tactile paving on the platform at that time and failures of the Passenger Assistance Service. Abdul, along with his solicitor Kate Egerton, provide the details. Sir Robin Millar is a renowned music producer, who also happens to be blind. He is known variously as 'The Original Smooth Operator', due to his production of the iconic Diamond Life album by Sade. Since then, among other things, he has co-founded an artist management and publishing company, Blue Raincoat Music and is Chair of pan-disability charity Scope. Robin sits down with Peter and shares musings about his career and his recent knighthood. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

We often hear on In Touch about your frustrations with having to repeatedly provide your access requirements to many different organisations, for them often to not be listened to. Well Experian, the company perhaps best known for checking your credit score, have tried to come up with a solution. They have launched something called The Support Hub, where you can provide your preferred methods of communication and any other access needs in one place and they will distribute that information amongst your service providers for you. Experian's Product Director Paul Lamont explains more about how the service works and Pardy Gill tells us what he thought after trying it out. The early stages of sight loss can be extremely challenging and so we thought we'd peek behind the curtain at the RNIB's Helpline, a service that aims to provide support through every moment of sight loss, but especially those more challenging moments. Presenter & Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

For some, getting out and about means a leisurely stroll in the sunshine. For others, it's taking on the challenge of hostile and dangerous environments. Our guests this week tell us about losing their sight and the part exploring the great outdoors has played in dealing with it. You might associate entrepreneur and TV adventurer Amar Latif (who was awarded an OBE since we talked to him!) with challenges such as yomping in the Australian outback. However, his love of gentler pursuits is illustrated by his recent appointment as President of the Ramblers Association. Amar tells us about his plans for this role. Wayne Pugh was left devastated when he suddenly lost his sight thirteen years ago. Now however he has re-discovered his zest for life and is literally reaching new heights. Not content with climbing Ben Nevis, he became the first blind person to complete the Elie chainwalk. Wayne tells us about his journey from heartbreak to happiness.. Presenter: Peter White Producer: Fern Lulham Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch"; and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

The question of closing railway ticket offices has been in the headlines recently. Indeed, it remains one of the stumbling blocks to a settlement in the long running dispute between rail unions and train operators. One operator has already stopped selling tickets at discounted rates from their ticket offices for "same day" travel. This leaves travellers needing to use the internet or ticket vending machines to take advantage of reduced rates for same day journeys. We discuss what this means for visually impaired people with the help of Tony Miles from Modern Railways magazine. Meanwhile, on the buses, we report on a trial aiming to make bus stations more accessible. Transport for West Midlands has unveiled new smart codes at Wolverhampton Bus Station, giving passengers immediate access to wayfinding details and travel information on their mobile phones. To get an update on the trial and what it might mean for accessible bus travel in the future, we hear from RNIB's Robin Spinks and Gary Leek from Transport for West Midlands . Presenter: Peter White Producer: Fern Lulham Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch"; and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

With the UK festival season ramping up, the issue of gender inequality within the music industry has raised its head again. This is especially in the light of Glastonbury Festival having all male headlining acts this year. We wanted to discuss this problem with three visually impaired female artists, but to also ask how disability factors into this. Lachi is an American singer/songwriter and producer who specialises in dance music. She is also founder and president of RAMPD, who specialise in helping disabled talent get into the music industry. Sirine Jahangir is a singer/songwriter who rose to prominence during her 2020 appearance on Britain's Got Talent and she has recently graduated from the prestigious BRIT School. Denise Leigh is an operatic soprano, who has sung at the opening ceremony of the Paralympic Games and at the Fringe events for this year's Eurovision song contest. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

It's the time of year to perhaps start thinking about a holiday, and when you have a visual impairment there are often lots of things to consider. How you'll get there, whether the accommodation will be accessible and the kinds of activities that you'll do. So, we thought we'd look at some trips that could be suitable; including Sense Adventures, who offer walking holidays in the Malvern Hills and elsewhere, The Visually Impaired Sailing Association, who teach you how to sail a yacht and Christine Thomas tells us about why her static caravan in Cornwall is perfect for her independence. A few weeks ago, we spoke about a consultation that the Civil Aviation Authority have launched, to gather people's experiences of accessibility when dealing with airlines. They have now added a phone line, as well as online and email submission options. The number to call is: 0330 138 5015. You can also email: consumerenforcement@caa.co.uk. For more information, visit: https://consultations.caa.co.uk/corporate-communications/performance-framework-for-airline-accessibility/ Sense Adventures: https://www.senseadventures.co.uk/ The Visually Impaired Sailing Association: https://visa-gb.org.uk/ Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

A few months ago, we discussed whether the modern world has become easier or more difficult for people with visual impairments. It is a very nuanced and subjective question, that has been and will continue to be fed into, but we thought we'd pick it up again and look at people's attitudes. This can be when receiving a formal service, such as from your healthcare provider or bank or just from people in the street. We've brought together three people with differing attitudes: Roshni Hafeez, Richard Lane and Gavin Griffiths, to toss this question around. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue.

Reframing Fashion is the name of British Vogue's May edition. It features people with a wide range of disabilities. It was the brain child of their Editor and Chief Edward Enninful. Since taking on the role in 2017, he's changed the trajectory of the magazine to become more inclusive and representative. He worked on the issue with Sinéad Burke who runs disability consultancy firm, Tilting the Lens. One of the featured stars is the UK's first blind and black female barrister, Jessikah Inaba, who tells us about becoming a model for the world's biggest fashion magazine. For the first time in British Vogue's history, the magazine will be available in braille and audio formats. We also spoke to Kimberly Burrows - a blind artist, keen fashionista and now a first time consumer of the magazine because of its accessible formats. To get a physical braille copy, you can email accessiblevogue@condenast.co.uk For more information on how to obtain accessible copies go to: https://www.vogue.co.uk/article/may-2023-issue-audio-braille Also this week; Haben Girma, a deafblind American disability rights lawyer shares her recent visit to the British Museum. Presenter: Peter White Producer: Beth Hemmings Production Coordinator: Liz Poole Website image description: Peter White sits smiling in the centre of the image, wearing a dark green jumper. Above Peter's head is the BBC logo (three individual white squares house each of the three letters). Bottom centre and overlaying the image are the words "In Touch" and the Radio 4 logo (the word Radio in a bold white font, with the number 4 inside a white circle). The background is a bright mid-blue with two rectangles angled diagonally to the right. Both are behind Peter, one of a darker blue and the other is a lighter blue