eBay for Business

The week, Kayomi and Griff answer your questions; What to do if a return is shipped by the buyer but never received; eBay Standard Envelope and tracking; Item delayed in transit; Buyer requests to split up a lot; and auction winner requests to hold off shipping in order to combine shipping. Plus a special announcement from your podcast team. eBay Standard Envelope

Matt Olson, Senior Director of Product for Seller Excellence and Regulatory explains this new EU regulation that will impact any seller who sells into the EU and what those sellers need to do to be in compliance when the regulation goes into effect in December. This week’s question is about buyer names or addresses that are too long to fit on an eBay label. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! ebay.com/podcast Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast Episode Links eBay GPSR Page https://www.ebay.com/sellercenter/resources/general-product-safety-regulation EU GPSR Document https://commission.europa.eu/document/download/a281b150-19fd-44f9-bef8-c6018f9c4792_en?filename=factsheet%20GPSR%20final.pdf

Seller Advocacy Specialist for the GR team, Leah Erwin outlines the mission of the eBay Government Relations team and how sellers can assist through the eBay Small Business Ambassador Program. This week’s seller question is about buyers who use Freight Forwarding companies. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey! USPS Rate Changes Impacted Zip Code List eBay Main Street Government_relations@ebay.com

eBay Growth Advisor with the Ads Team, Elisabeth Rommel outlines the new Advertising Dashboard in Seller Hub and how the new enhancements make it easier to set up and track your Promoted Listings campaigns. The question for this week: Shipping eBay items via Freight. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey! Episode Links New eBay Advertising Dashboard eBay Shipping Rate Tables

eBay Growth Advisor Aaron White outlines five ways you can get to know your buyers better. From the Shipping team, Chad Stewart updates us on the recent enhancements to eBay International Shipping. Your hosts answer a question about custom Item Specifics. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey!

eBay Seller Advocate and eBay seller Chuck Van Pelt gives his five tips for preparing for the Holiday Selling Season. Kayomi and Griff answer your questions about revision restrictions on Fixed Price listings and the list of “selected categories” for additional free listings with an eBay Store subscription. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey! Episode Links UPS Ground Saver UPS and eBay Labels New Simplified Order Cancellation Process Revise Listing Help Page

eBay seller and Head of Business Development on the eBay Seller team, Stephen Weller has a list of best practices remedies for the Slow Sales blues. Kayomi and Griff answer questions on Offer discount minimums and free listing allotments for an eBay Store. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey! eBay Open 2024 eBay Shipping Calculator Stephen’s eBay Store

Sr. Manager, Seller Engagement & Community Allison Engles joins us to talk about the upcoming eBay Open event in September. Your questions this week: What happened to USPS First Class Package? Bubble wrap bubbles facing out or in? Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey! eBay Open 2024

Sarah Burgess discovered eBay when she needed parts for her race car and realized the platform's potential for selling automotive products. She later joined eBay as an employee, initially in business development and then in events and partnerships. Griff and Kayomi answer your questions about sending a package with Japanese characters and items not showing up for European buyers. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey eBay International Shipping Restricted Categories GPSR European Rules

eBay’s Blaine Dillard of the Seller Engagement Team visits the podcast this week to talk about how best to create social content for your business. Griff and Kayomi answer questions about taking Returns and Selling Limits. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! Take our Survey! Episode Links eBay Seller Capital Canva

This week, Kevin Reeth of Seller Ledger returns to explain the importance of recording and tracking your margins in order to help your business become more productive. Kayomi and Griff answer questions on configuring your Return Settings and purchasing insurance in excess of what the carriers provide. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! ebay.com/podcast Take our Survey! Episode Links eBay Advertising Blog Return Settings Shipping Insurance Help Page

This week, eBay seller Stephanie Franco walks us through the steps she took to rescue her seller account after it slipped to Below Standard. Kayomi and Griff answer your questions about custom Item Specifics, the Stores Discount for shipping supplies, and 1099-K forms. Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! ebay.com/podcast Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast Episode Links Stephanie Franco’s eBay Store (Lady Suburbia) eBay and Form 1099-K

Willam Schoonover, Associate Administrator of the Pipeline and Hazardous Materials Safety Administration talks about how to ship hazardous goods you sell on eBay. Griff and Kayomi answer questions about the EU General Product and Safety Regulation (GPSR) which was announced in the 2024 Summer Seller Update last week. Questions? You can; Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! ebay.com/podcast Take our Survey! 2024 Summer Seller Update 2024 Seller Summer Seller Update Forum on Community PHMSA Web Site eBay Hazardous Materials Policy EU General Product Safety Regulation

Questions? Call us! 888-723-4630 Email us! podcast@ebay.com Visit our eBay page! ebay.com/podcast Take our Survey! https://connect.ebay.com/srv/survey/a/sellerops.podcast This week, Patty Whitlock talks with host Georgea Mpampanis about how she found fulfillment as a seller of vintage jewelry as well as helping other sellers on eBay through the eBay Mentor program. Griff & Kayomi answer questions about shipping restrictions to the UK,, restrictions on running eBay auctions in certain states, and compliance with the EU Digital Services Act. Episode Links Update to Feedback Removal Policy https://community.ebay.com/t5/Announcements/Seller-Check-in-Feedback-Update/ba-p/34523278 UK Product Safety Regulation https://www.gov.uk/guidance/consumer-product-safety-advice-for-staying-safe EU Digital Services Act https://www.ebay.com/sellercenter/resources/digital-services-act DSA in the Fall 2023 Seller Update https://www.ebay.com/sellercenter/resources/seller-updates/2023-fall/business#a-simple-way-to-meet-european-regulatory-requirements Ohio HB 321 law web page https://agri.ohio.gov/programs/auctioneers/resources/hb321

This week, Griff and Kayomi answer questions from eBay sellers, addressing topics such as sending offers to buyers, turning off autofill features on item specifics, handling missing packages, and managing inventory. Griff, Kayomi, and Georgea discuss eBay's Seller Weeks program. Got a question about selling on eBay? Give us a call! 888-723-4630 Or send your question to: podcast@ebay.com Visit us at ebay.com/podcast to view a transcript of this episode. Take our podcast survey

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast Welcome to eBay for Business! This week, eBay seller Richard Cash joins us this week to talk about his business sourcing and selling government agency surplus merchandise on eBay. Griff and Kayomi answer questions on how Best Offer works with Time Away and an unusual buyer request for shipping items back in a return. To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast) 00:01 - Intro 04:04 - Sourcing Inventory from Government Agencies 13:54 - Q&A and Outro New links for Ep 297 eBay Inc Blog - https://www.ebayinc.com/stories/news/neebay-to-discontinue-acceptance-of-american-express-payments-starting-august-17-2024/ Surplus Guide for Public Agencies - https://richardcash.net/ Time Away Help Page - https://www.ebay.com/help/selling/selling-tools/time-away?id=5137&st=3&pos=1&query=Time%20Away&intent=time%20away&lucenceai=lucenceai&docId=HELP1600 Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast Welcome to eBay for Business! This week, Seller David Ng created his own customer service best practices based on his own experience with frustrated buyers. He shares three of them with us on this episode. Kayomi and Griff answer your questions about bulk listing upload, wildcards in search, and the Ship Time Detailed Seller Rating. To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast) 00:01 - Intro 05:33 - Three Customer Service Best Practices 14:43 - Q&A and Outro New links for Ep 296 David Ng’s eBay Store - https://www.ebay.com/str/allwhowandertrading Seller Hub Bulk Uploads - https://www.ebay.com/sh/reports/uploads Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast Welcome to eBay for Business! This week, Renee Morin, eBay’s Chief Sustainability Officer, joins us to talk all things Recommerce and the 2024 Recommerce Report. Griff and Kayomi answer your questions about finding an item’s SKU when an offer is received and how to list Specialty Services items correctly. To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast) 00:01 - Intro 04:12 - The 2024 eBay Recommerce Report: The Era of Reuse 18:19 - Q&A and Outro New links for Ep 295 Summer Seller Check In - https://sellerevents.ebay.com/events/details/ebay-ebay-seller-events-presents-summer-seller-check-in/ The eBay 2024 Recommerce Report - https://www.ebayinc.com/recommerce-report/ The eBay Specialty Services Category - https://www.ebay.com/sch/316/i.html?_from=R40&_nkw=specialty+services&_dmd=2&rt=nc Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast Welcome to eBay for Business! This week, we re-start our Seller Spotlight series with eBay seller and 2023 Up & Running Grantee Daniel Trujillo. Daniel talks about getting his start in business with a high school teacher who mentored his first steps towards entrepreneurship. And This week’s answered questions include two about eBay International Shipping and the eBay Standard Envelope and selling to international buyers who use Freight Forwarders. To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast) 00:01 - Intro 02:58 - The Road To Entrepreneurship Started with One Book 19:29 - Q&A and Outro New links for Ep 294 Daniel’s eBay Store - https://www.ebay.com/str/thehoarderstore eBay Shipping Preferences - https://www.ebay.com/ship/prf eBay International Shipping Explained - https://www.ebay.com/sellercenter/shipping/ebay-international-shipping Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast

Give us a call - 888-723-4630 Send us an email - podcast@ebay.com visit us at ebay.com/podcast Welcome to eBay for Business! This week, eBay Product Lead for the Seller Experience team joins us to outline all of the recent updates for promotions in Seller Hub. Kayomi and Griff answer questions about shipping supplies and store level and visibility with Promoted Listings. To have your questions answered on our eBay for Business podcast, call us at 888 723-4630 or email us at podcast@ebay.com. To give us feedback, please take our podcast listener survey at (https://connect.ebay.com/srv/survey/a/sellerops.podcast) 00:01 - Intro 03:56 - New Promotions Updates for Coupons, Sales Events, and More 21:18 - Q&A and Outro New links for Ep 293 Product Research Now On Mobile - https://community.ebay.com/t5/Announcements/Product-Research-formerly-Terapeak-is-now-on-mobile/ba-p/34440521 Promotions Dashboard in Seller Hub - https://www.ebay.com/sh/mkt/promotionmanager/dashboard Store Subscription & Benefits - https://www.ebay.com/sellercenter/payments-and-fees/subscriptions-and-fees Promoted Listings - https://www.ebay.com/sellercenter/growth/promoted-listings Recurring Links / Phone Numbers / Hashtags Mentioned: 888-723-4630 - Call in Line eBay Seller News Announcements - ebay.com/announcements eBay Community - ebay.com/community eBay Weekly Community Chat - ebay.com/communitychat eBay Help - ebay.com/help/home eBay Meetups - ebay.com/meetups Managed Payments on eBay - ebay.com/payments eBay for Business Podcast - ebay.com/podcast eBay Seller Center - ebay.com/sellercenter eBay Seller Hub - ebay.com/sh eBay System Status - ebay.com/sts explore.ebay.com facebook.com/eBayForBusiness eBay for Business Podcast Listener Survey - https://connect.ebay.com/srv/survey/a/sellerops.podcast #ebaypodcast