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On Your Behalf

BBC

Linda McAuley champions the cause of consumers in Northern Ireland, from welfare rights to health education and the law

Linda McAuley champions the cause of consumers in Northern Ireland, from welfare rights to health education and the law

Location:

London, United Kingdom

Networks:

BBC

Description:

Linda McAuley champions the cause of consumers in Northern Ireland, from welfare rights to health education and the law

Language:

English


Episodes

25 Years of Helping Listeners!

9/19/2020
Linda McAuley welcomes our very own consumer affairs guru Jimmy Hughes, John French Chief Executive of the Northern Ireland Consumer Council and Doreen McKenzie from ABTA as On Your Behalf looks back at a quarter-century of the programme. We also look at how the Welfare and Benefits system has changed and we hear from listeners who are always at the heart of the show. This week we deal with a credit card query and have some good news for 18 year olds as Nikki Saunders of HMRC tells us how to...

Duration:00:54:13

On Your Behalf: 25 Years of Helping Listeners!

9/19/2020
On Your Behalf celebrates 25 years of standing up for your rights!

Duration:00:57:00

Consumer Questions, Covid-19 and disabilities, PIP Review

9/12/2020
Linda McAuley welcomes our resident guru Jimmy Hughes on to answer our listener's consumer questions. Marie Cavanagh discusses her second independent review on the PIP assessment process. And how are people with disabilities affected by Covid 19? Linda hears from Andrea Brown from Disability Action, Claire Lavery of Action on Hearing Loss, Agnes Lunny from Positive Futures and Dr Jacqueline Witherow of RNIB. Finally good news for 18 year olds as Nikki Saunders of HMRC tells how to get your...

Duration:00:57:06

On Your Behalf: Consumer Questions, Covid-19 and disabilities, PIP Review

9/12/2020
Consumer Conundrums Clarified, Social distancing and disabilities, Another review of PIP.

Duration:00:57:00

Money Worries, Digital Help, Probate and Wills

9/5/2020
Linda McAuley chats with the Financial Director of the Consumer Council Scott Kennerly and Michelle Loughran of the charity Mindwise about the help available for money worries. Plus the Law Society's Mark Borland answers your questions about probate, wills and all the other issues that have to be dealt with when someone dies and Angela Ellis of Good Things Foundation on the tools to take your small business online. Email: OnYourBehalf@bbc.co.uk

Duration:00:41:08

Travel Queries, Cancellations, Consumer Advice with the Experts

8/29/2020
With travel plans changing by the day and news of further cancelled flights to the Balearics and the Canary Islands, this week Travel Agent Sandra Corkin is live to chat about being on the coalface of the ongoing travel chaos and the effect on the travel industry. We hear about a cancelled frontline workers trip to Machu Pichu, that left them £20, 000 out of pocket and travel insurance, and one listener’s cancelled cruise with a loss of £3,000 – it has been another successful week for On...

Duration:00:40:28

Childcare Queries, Probate and a Banking Scam Success Story

8/22/2020
As the Prime Minister urges us to get back to work and children to school – what support is in place for parents? Is help available for childminders to help them comply with the Department of Health regulations? Aoife Hamilton of Employers4Childcare and Patricia Mooney of the NI Childminders Association chat live, taking calls and queries on the new normal for childcare and returning to school. Problems with Probate – with the Probate Offices currently closed in Northern Ireland, one...

Duration:00:42:09

Holidays, House Buying and Bereavement Support

8/15/2020
With the quarantine countries changing again this week, travel agent Sandra Corkin on the future of the travel industry. Damien Doherty of Trading Standards also reminds us of refund rights for consumers and travel agents. The property market is booming during the pandemic, and with a temporary cut to stamp duty, many would argue a good time to buy or sell. Law Society's Simon Murray and Chartered Surveyor Sam Dickey discuss property valuations, mortgages, surveys and more. Plus - caravan...

Duration:00:44:26

Student Housing, Flight Refunds and Legal Tender

8/8/2020
With students getting ready for a return to university in September, due to the impact of COVID 19, and teaching going virtual, many students didn't make finding accommodation a priority, and now have a matter of weeks to secure accommodation. Ethain Ni Fheargaill of Housing Rights NI and NUS President Ellen Fearon are live with Linda to chat common renting pitfalls, and what students need to look out for. John Hume has left a massive political legacy but he was also involved in starting the...

Duration:00:45:03

Travel and Quarantine, Employment Advice, BBC Licence Fee

8/1/2020
Linda chats to Simon Calder, Travel Editor for the Independent on this years summer holiday situation - what are 'green corridors' and quarantine doing for the travel industry? What are our travel rights to avoid flying into a disaster? And what do we look for in the small print in travel insurance? Paul Hatty of BIBA is live. Mark McAllister of the Labour Relations Agency is live to discuss rights for employers and employees as the furlough scheme begins to end.. And today marks the end of...

Duration:00:45:04

Travel Advice, Consumer Rights and Birth Certificates in Lockdown

7/25/2020
To travel or not to travel? 'Confusion is an understatement' in the words of travel agent Sandra Corkin, who chats to Linda about recently updated travel advice, and the ever changing government 'safe list'. Why is advice in Northern Ireland different to England? The babies born during lockdown that don't officially exist because local council offices were closed during the pandemic. What does this mean for new parents, and can they claim child benefit in the meantime? And, Patricia Doonan...

Duration:00:45:00

Face Masks, Irish Airline Refunds and Snail Mail

7/18/2020
Linda McAuley chats with Aodhan Connolly from the Northern Ireland Retail Consortium and Kellin McCloskey, head of Postal Services at the Consumer Council about the growth of online shopping and the effect face masks will have on High Street retailers. Plus the Consumer Association of Ireland on how to get a refund from Aer Lingus and Ryanair and a postcard from the past.

Duration:00:40:04

Travel, TV Licences and Terminal Illness Benefits

7/11/2020
Linda McAuley talks to Sandra Corkin of Oasis Travel about the easing of travel restrictions. Tax expert Adrian Huston on what the summer budget means for you plus Rachel Jeffers of the Law Centre talks about free TV licences for over-75’s and pension credit. We also talk to Lorraine Cox, who won her case at the High Court this week and changed the legal definition of terminal illness in order to receive benefits.

Duration:00:41:12

Childcare, Access to Cash Scheme and Fighting Fraud

7/4/2020
Linda is joined by Aoife Hamilton from Employers from Childcare and Patrica Lewsley-Mooney from the NI Childminders Association plus Brian Cunnington of Pay.UK talks about a new system that has come into effect this week to fight fraud. And talking of cash Eimear Duffy, Senior Policy Officer at The Consumer Council chats about a new access to cash pilot scheme. We also answers listeners questions on Transatlantic cash transfers, MOTs and unexpected phone bills.

Duration:00:41:46

Cancer Care, MOTs and Holidays

6/27/2020
Paula Kiely from MacMillan Cancer tells Linda about how lockdown is affecting Cancer Care, Paul Hatty of BIBA The British Insurance Brokers Association on the importance of travel insurance since COVID-19, Travel expert Simon Calder tells us what to expect from summer holidays this year. The Acting Chief Executive of the DVA Jeremy Logan has an update on MOTs plus Jimmy Hughes answers more listener questions. - contact the show with your consumer and benefits queries: Write to: OYB BBC...

Duration:00:41:58

Curtains for Laura Ashley, Ferry Facts and Consumer Queries

6/20/2020
Linda McAuley talks to Emma Batchelor from Discover Ferries about ferry travel during COVID-19. Listeners Maura and Peter share their stories of ordering goods during a pandemic and our consumer affairs guru Jimmy Hughes returns to answer your questions - contact the show with your consumer and benefits queries: Write to: OYB BBC Ormeau Avenue BELFAST BT2 8HQ Listener Line: 02890 338314 Email via the website: www.bbc.co.uk/oyb

Duration:00:33:24

Employment, Childcare and Consumer Rights

6/13/2020
Linda McAuley talks to Mark McAllister about employee rights as thousands return to work. Can you refuse to return to work if there is no childcare provision – Aoife Hamilton from Employers for Childcare tells Linda the options. And our consumer affairs guru Jimmy Hughes returns to answer your questions.

Duration:00:40:07

Carers, Credit Rating and Quarantine

6/6/2020
Linda McAuley talks to travel expert Simon Calder about the new quarantine rules that apply to returning holidaymakers as well as foreign visitors to the UK, plus James Jones of Experian the Credit Reference Agency on Covid-19's effect on people’s credit rating. Ahead of Carers Week UK we hear Helen’s story about caring at home during lockdown and Claire Anne Magee of Carers NI tells us what support is available. Contact the show with your consumer and benefits queries: Write to: OYB BBC...

Duration:00:39:40

Retail, Debt and Postal Problems

5/30/2020
Linda talks to Emma Mullin of Advice NI about the available help to pay your rates plus the new normal in retail with Aodhan Connolly. Temporary extension to your licence and questions about Royal Mail's service during the pandemic and listener questions. - contact the show with your consumer and benefits queries: Write to: OYB BBC Ormeau Avenue BELFAST BT2 8HQ Listener Line: 02890 338314 Email via the website: www.bbc.co.uk/oyb

Duration:00:38:35

PODCAST: Travel Vouchers, Insurance and Refunds Plus Mental Health and Workplace Rights

5/23/2020
Linda is joined by Paul Hatty of BIBA plus more labour questions with Mark McAllister.

Duration:00:40:58