On Your Behalf

There is still no sign of a Childcare strategy for Northern Ireland and we receive less government support for parents than anywhere else in the UK. Linda speaks to Casey McGivern from Melted Parents and Aoife Hamilton from Employers for Childcare about how parents are coping. Do you know how to fill in a CV or job application? Consultant Helen Todd teaches Linda her to beat the robots and get to the interview stage. And Linda talks to Laura Dowie from Timely Careers about the help and support available for those going back to work or changing career. Finally your money may be safe in the Bank but can you get it out when you want? - not according to our listener John who is not at all happy. We discover how new Financial regulations can make it tricky to withdraw cash.

Careers, childcare and cash.

Simon Murray from The Law Society gives advice for people living in apartments and town houses that have communal areas like car parks and green areas. These are normally maintained by a management company but what happens if the company goes bust? Listener Tom encountered just such a problem when he came to sell his house. Carers in England, Scotland and Wales are going to be entitled to 5 days unpaid leave from their employers under a new law, but not in Northern Ireland. We hear from carer Natasha about how her job is a lifeline for her to take a break from the pressures of caring for her two children and Craig Harrison from Carers NI calls for the legislation to be introduced here. And, are you going to an EU country on holiday this year? Make sure you check your passport as it is no longer possible to enter the EU if your passport was issued less than 10 years from the date you enter the country. The price of a UK passport is also going up next week on Thursday 11 April. Money Saving Expert’s Peter Lekarski has the details.

On the programme this week - Everything you ever wanted to know about cars but were afraid to ask! Consumer guru and car aficianado Jimmy Hughes and Motor Ombudsman Bill Fennell talk to Linda about everything from wear and tear to finance, leasing and breakdowns. Have you had a bad experience with the health service but don’t know what to do? Linda goes to the Helplines NI annual awareness day and speaks to Una McKernon from the Patient Client Council about their role in fixing problems. We also visit the All Ireland Sustainability conference and find out why the Competition and Markets Authority are looking at greenwashing! And while Jimmy is here we also look at the tale of Goldilocks and the 3 mattresses. Would it be the soft, the medium or the firm that was just right!

The workplace has changed forever and employers now have to offer flexible working as part of the job. But are a new generation of workers missing out by working from home? Emily and Martin came to On Your Behalf when Amazon said the One Time Code had been scanned and therefore they'd got their orders. Spoilers - they didn’t, but things changed once we got involved. Easter Travel - The CAA tell us the pitfalls to avoid! The strange case of HMRC's helpline. On Tuesday it was being shut down for 6 months but the next day that decision was reversed. Linda talks to Tax expert Adrian Huston. Is the future of tax online? And Challenging Ageism - a fifth of older people feel they're treated differently because of their age. Eddie Lynch Commissioner for Older People talks to Linda about their latest research.

This week we look at the cost of living. Research from the Consumer Council shows that half of Northern Ireland households have less than £90 per week after their essential spending costs. Was there any help in the budget? is there any help coming from Stormont? Benefits Adviser Rachel Jeffers is in the studio. The cost of mobile phone and broadband contracts are about to rise mid contract but there are ways skip those price hikes and U Switch will tell us how. We're looking at Helplines - many and varied with Clodagh Crowe and Claire O’Prey ahead of the annual Helplines NI gathering. Last week we talked about the rights to property and finances for cohabiting couples when relationships break down. This week we're looking at alternative resolutions with Joan Davis from Family Mediation NI.

Money talks - money matters - money's tight. Linda talks to solicitor Karen Connolly about the financial realities for women when they divorce or come out of a long term relationship. James Jones and John Webb from Experian the Credit Reference Agency are in Northern Ireland to talk to health workers about their financial concerns. I was with them at Altnagelvin Hospital earlier in the week as they ran a financial clinic. We also look at money and the cost of energy - A quarter of Northern Ireland’s households are left with less than £32 per week after paying for essentials according to the Consumer Council. Raymond Gormley Head of Energy at the Consumer Council tells Linda how to make sure you're getting the best deal on your fuel. And Linda heads to a teachers event designed to inspire financial wellbeing for young people where two P6 teachers planned a "Dragons Den" type challenge between their classes.

Listener Hazel tells Linda McAuley about the stress of struggling to get an MOT test slot booked. And chief executive of DVA, Jeremy Logan, explains how his organisation is continuing to increase test capacity, and how a car owner can book a last minute test to get the MOT they'll need if their car tax is up for renewal. A nurse explains why her caring responsibilities at home meant she had to give up up work after 36 years: a recent report suggests she is not alone with one in four women cutting their hours to accommodate caring responsibilities and one in three women giving up work early. People with disabilities face challenges getting into work: Linda hears about support on offer from the NOW Group and chats to three people attending an event to find out about options and opportunities to get help and support into employment. And being safe in your home isn't just about being safe from fire, from electrical faults, and your personal safety. It's also about staying safe on your devices and online activity. You can contact the programme at any time on oyb@bbc.co.uk

Do employers write off the over 60s who still want to work?

A show about journeys. Two experts join Linda in the studio to discuss the continuing rollout of Universal Credit. We hear about the new integrated transport hub and how it will change journeys into and across the city of Belfast. What happened when a listener's mother tried to switch her bank account? And London's night czar Amy Lamé explains what contributes to a safe and vibrant nighttime economy.

As the final cost of living payment is sent out this week we bring you a tale of 2 Prime Ministers! Rishi Sunak says pressures are easing for families but Gordon Brown says the government has created obscene levels of destitution not seen in generations! Siobhan Harding from the Women’s Support Network and Rachel Jeffers from Banbridge Advice Centre tell Linda what they are seeing at the grassroots. Divorce is traumatic enough but women often overlook one of the biggest financial assets in a settlement. Linda finds out why not including pensions leads to a big loss in later years. We have lots of listener queries from online grocery problems to mobile phones and credit. And if you are flying off for half term don’t get your car stuck at the airport on your return – Motoring journalist Maria McCarthy has some top tips.

No trains or automobiles but we are talking a lot about Planes. The Consumer Council are in the studio to explain your rights when it all goes wrong. Debt continues to be a big problem amidst the cost of Living Crisis. Advice NI dealt with 4000 cases last year and we'll hear from them and one woman they helped when her debt reached nearly £20,000. We're also helping listeners with everything from Christmas presents to grocery deliveries And OFCOM wants to know how you feel about the future of the Royal Mail!

Today we're taking an in depth look at childcare in Northern Ireland and why we are losing out compared to the rest of the UK. We hear from childcare providers, parents and experts. And take an overview of the importance of early learning – it’s not just about who's minding the baby! The Public Service Ombudsman is Margaret Kelly and you've probably heard her on Television or radio, or on this programme talking about major issues like nursing homes, but she's also there for the smaller issues. This morning I'm going to find out what she does and who she can help.

Oil tanks – the saga continues as new building regulations might mean your tank needs to move. Blue Monday became Brew Monday last week and this week its Budget Monday. Linda talks to Christians Against Poverty about how they can help those in debt. Which? magazine tell us why they think mid-contract rises for broadband are immoral and should be made illegal. And have you got a shock recently when your insurance renewal came through the door. Malcolm Tarling from the Association of British Insurers tells Linda why prices have gone up so much in the last year.

Christmas is a distant memory and the nights are still dark and cold but is describing the start of next week as Blue Monday helpful? Fiona McClelland from The Samaritans tells Linda why they prefer Brew Monday with a cuppa and chat. It has been cold this week and Raymond Gormley from the Consumer Council is recommending that you check your oil tank. If it ruptures the cost could be astronomical! We also help a listener whose car was written off by his insurance company who then went on to auto renew the policy for the next 2 years. We also find out why Northern Ireland uses more cash than the rest of the UK and why silver surfers are ruling the internet?

Tackling textiles, Plane Pains & Button Batteries

The useful. The surprising. The vital - we're looking back at what we've learned in 2023

Tis the season to avoid the scammers! Linda looks at banking scams and the use of AI to make them more sophisticated. She talks to Tony Neate from Get Safe Online about how to shop safely for Christmas and avoid common mistakes. The NSPCC have advice on smartphones for Christmas and Advice NI have created Digital Champions to help people embrace and understand the online world. And there is never a bad time to talk about retirement particularly if you are in 40’s or 50’s!

One month after devastating floods in Downpatrick Linda meets traders to see if they can get back to business in time for Christmas. Consumer guru Jimmy Hughes is in the studio with his list of Christmas do’s and don’ts and to answer listener queries. And Michael Legge from the Consumer Council gets us up to date with Christmas postal dates and parcel advice. It’s Energy Saving Week and we investigate whether Geo-Energy has a future in Northern Ireland.

Winter is here and food and energy costs are still very high. Linda talks to Philippa Mckeown-Brown and Raymond Gormley from the Consumer Council about how to get the best deals possible. It’s flu season but take up of this year’s vaccine is lagging behind in Northern Ireland. Linda talks to Dr Hilary Jones about the reasons behind the reluctance. We also follow up on the case of the fire that destroyed lots of wedding dresses but so far the insurance has not paid out. And Cash v Card – Is Linda selfish for using her phone to pay for a newspaper? One listener thinks so but UK finance has a more measured approach.